Customer Manager (m/f) | Dentistry

Description

Job Summary: We are seeking an Administrative Customer Manager for dentistry, responsible for managing customer relationships and optimizing clinical schedules. Key Highlights: 1. Integration into a solid and innovative company 2. Continuous training and professional development 3. A positive and motivating work environment We are a 100% Portuguese company and a leader in delivering excellence in healthcare services in Portugal. With 80 years of history, CUF was founded with the purpose of caring for people and their families. Today, growing continuously, we serve all Portuguese citizens who entrust us with their health and well-being—throughout life—with humanity and excellence. Together, we aim to do more and care better. We are recruiting an **Administrative Customer Manager** (m/f) to join our **Dentistry** service at **CUF Cascais Hospital**. **Why CUF?** At CUF, we believe that caring for our employees is essential to continuing to deliver high-quality healthcare. We promote growth opportunities and long-term internal mobility. We foster relationships based on respect and cooperation, creating a positive and motivating work environment. **How will you make a difference?** * Serve as the primary point of contact and “face” of the unit toward customers for specific needs throughout various stages of the treatment plan; * Ensure efficient management by maximizing clinical schedule occupancy through: appointment scheduling and rescheduling, prior confirmation of customer attendance, and promotion of periodic appointments aligned with the treatment plan; * Guarantee coordination with other units, acting as a liaison to streamline processes; * Promote engagement by ensuring customers adhere to scheduled appointments outlined in their treatment plans and by identifying optimal financing solutions for their treatment plans when the value proposition may pose a barrier; * Receive and hand over laboratory work to couriers whenever this task is not performed by Dental Assistants. **What do you need to succeed in this role?** * Completed secondary education (12th grade) or equivalent in Portugal **(mandatory)**; * Experience in **Dentistry** **(mandatory)**; * Residence permit in Portugal, for foreign applicants **(mandatory)**; * Experience in face-to-face customer service (**preferred**); * Availability for **working hours** **(mandatory)**. **How do we care for you?** * Direct employment contract with CUF; * Integration into a solid, innovative, and growing company; * Initial and continuous training through the CUF Training Academy; * Recognition and development of our people through professional growth and advancement; * Preventive and well-being initiatives; * Family-friendly employer, acknowledging the importance of balancing professional, personal, and family life, offering benefits accordingly. **At CUF, we recognize the effort and dedication of our teams and therefore invest in the continuous improvement of well-being and working conditions to positively impact your role.** **We value diversity and inclusion. We commit to the principle of equality across all recruitment and selection processes and to non-discrimination based on, among others, age, gender, sexual orientation, gender identity, marital status, family situation, origin, social background, disability, or any other factor that may be considered discriminatory—thus fostering a fair and equitable workplace for everyone.** **Join a team that cares for you while caring for others!**