**Accenture Technology** powers our clients to achieve high performance. We combine business and industry insights with innovative technology to drive growth for your business. We extend our technology and business capabilities through a powerful alliance ecosystem of market leaders and innovators to provide our clients the best specialized skills and tailored solutions. **Job Summary** We are seeking a highly qualified professional to join our team as a **ServiceNow Manager.** As an essential part of our team, you will be responsible for **l****ead teams and** **migration projects**, including platform upgrades, version changes, and service location transitions. **Qualifications** * 6\+ years of experience in roles related to **ServiceNow** within enterprise environments. * Expert\-level proficiency in **ServiceNow**, acting as a technical reference and subject matter expert. * Strong and advanced knowledge of **IT Service Management (ITSM)** frameworks and best practices (e.g., ITIL). * Proven experience managing **multiple projects simultaneously**. * Demonstrated ability to **lead and technically mentor teams**, including developers, consultants, and analysts. * Hands\-on experience leading **migration projects**, including platform upgrades, version changes, and service location transitions. * Experience designing and building **new infrastructure environments** aligned with evolving business needs. * Experience collaborating with technical and non\-technical stakeholders to support decision\-making. * **Fluency in Portuguese and technical English is mandatory**. **Responsibilities** * Act as a **ServiceNow Subject Matter Expert**, providing technical and functional leadership across projects. * Manage and coordinate **multiple ServiceNow projects in parallel**, ensuring delivery on time, within scope, and on budget. * Lead the execution of **migration initiatives**, including infrastructure upgrades, platform version updates, and service location changes. * Provide **technical guidance and mentorship** to internal teams, promoting best practices and continuous improvement. * Ensure the correct implementation and optimization of **ITSM processes** in alignment with enterprise standards. * **Collaborate** closely with business stakeholders, technical teams, and external partners. * Actively contribute to **new business opportunities**, supporting pre\-sales activities, solution design, and project scoping. * Ensure the technical quality of delivered solutions and compliance with defined requirements and standards. **Nice to Have** * Advanced proficiency in **ServiceNow Human Resource Service Delivery (HRSD)**. * Intermediate knowledge of **IT Infrastructure Operations**. * ServiceNow certifications (CSA, CIS, ITSM, HRSD, or related). * Experience in **consulting environments or managed services**.