Collection Agent

Description

Job Summary: This role aims to manage an unsecured Non-Performing Loans (NPL) portfolio, focusing on amicable debt recovery to achieve the company’s strategic objectives. Key Highlights: 1. Manage an NPL portfolio and implement value recovery strategies. 2. Communicate with customers to recover outstanding debts and structure payment plans. 3. Be part of a senior debt/credit recovery team. The role involves managing an unsecured NPL (Non-Performing Loans) portfolio, with particular emphasis on amicable debt recovery, in order to meet the company’s objectives and strategic plan. Key Accountabilities & Responsibilities * Analyze and manage an NPL portfolio by applying internally defined strategies for debt recovery; * Communicate with customers or other relevant parties to recover outstanding debts; * Review and structure repayment arrangements; * Update the status of various accounts in the company’s internal system; * Manage all customer communications; * Support and assist in due diligence for potential acquisitions; * Prepare reports to support business performance and productivity. **Person specification****:** * Minimum completion of 12th grade; Bachelor’s degree preferred; * You will join a senior debt/credit recovery team: prior experience in credit recovery is mandatory; * Experience managing NPL – Non\-Performing Loans. **Competencies** People always come first; therefore, building customer relationships based on honesty, empathy, and respect is essential; * Demonstrate strong communication and negotiation skills, proactively seeking optimal solutions and effectively handling objections; * Possess organizational, prioritization, project management, and goal-oriented capabilities; * Build interpersonal relationships and collaborate effectively within a team; * Proficiency in and understanding of the English language; * User-level knowledge of Microsoft Office applications.