OPERATIONS ASSISTANT

Description

Job Summary: The Operations Assistant ensures an exceptional experience for Quake visitors, working across multiple areas including reception, shop, cafeteria, and museum galleries. Key Highlights: 1. Provide a unique and memorable experience to visitors. 2. Work collaboratively with energy and enthusiasm for public service. 3. Ensure visitor safety and excellence in customer service. The Operations Assistant, together with the Operations Director and Operations Supervisors, must always be available and appropriately positioned to ensure that the experience delivered to Quake visitors aligns with defined objectives. The Operations Assistant performs duties across several distinct stations, for example: Reception: responsible for visitor check\-in, ticket sales, and group reservation management. Shop \& Cafeteria: responsible for public service and shop sales; responsible for visitor service. Museum gallery assistance: ensure safety conditions, clearly and engagingly explain interactive exhibits, and deliver an excellent experience to visitors. **Responsibilities**: * Deliver a unique, memorable, and rewarding experience to all visitors, ensuring the presence of Quake’s culture and brand; * Act in accordance with established rules and operational procedures; * Successfully perform all tasks associated with each assigned station within the Quake space; * Perform tasks such as check\-in, ticket sales, shop sales, group reservation management, cash register opening and closing, etc.; * Participate in managing visitor flow to minimize delays and maximize customer experience; * Ensure facilities, exhibits, and products are maintained in optimal condition, prioritizing safety, profitability, and excellence in customer service; * Communicate effectively with all team members and visitors; * Respond positively to any operational challenges; * Contribute relevant and innovative ideas to increase visitor engagement with products and shop profitability; * Participate in shop inventory and retail processes. **Qualifications and Skills**: * Fluent in English (**mandatory requirement**); * Energy and dynamism; * Openness to receiving and providing feedback to achieve optimal results; * Enthusiasm for public service and teamwork; * Friendly and empathetic personality; * Ability to work well under pressure and in stressful situations; * Organizational skills, attention to detail, and pro\-activeness; * Availability to work shifts and weekends. **Preferred Qualifications**: * Education in Management / Tourism Management / Hospitality Management or related fields; * Experience in operations and public service; * Interest\/knowledge of new technologies, audiovisual media, and\/or history; * Aptitude for numerical work, cash handling, and mathematical reasoning; * Fluency in multiple languages.