Job Summary: We are seeking an IT Technician to provide technical support to end users and assist with systems administration, with emphasis on communication and teamwork. Key Highlights: 1. Opportunity to join a leading company 2. Involvement in real-world processes with impact and responsibility 3. Collaborative, motivating, and challenging environment We are recruiting for an IT Technician – Helpdesk and Systems Administration Support **Job Description:** We are looking for an IT Technician to join our Information Technology team, focusing on technical support for end users and assistance with systems administration. The ideal candidate should possess strong communication skills, a team-oriented mindset, and a willingness to learn and grow within a technically demanding environment. **Main Responsibilities:** Install, configure, and update software and IT equipment; Provide first- and second-line technical support (on-site and remote); Diagnose and resolve hardware, software, and network incidents; Log and track requests in the helpdesk system; Prepare technical documentation and activity reports; Assist in managing and maintaining server and network infrastructure; Assist in configuring and monitoring network devices (firewalls, switches). **What We Are Looking For:** **Education and Experience:** Bachelor’s degree in Computer Engineering, Information Systems, or related field; Experience in Windows systems administration and end-user technical support; **Solid Knowledge of:** Windows operating systems; Installation and configuration of Windows operating systems; Installation and configuration of Microsoft Office and other enterprise applications; Basic hardware repairs (desktops and laptops) **Basic Knowledge of:** Active Directory, DNS, DHCP, GPO, WSUS, File Services, IIS, and Print Services; Networking, security, antivirus solutions, and backup policies; Switches (Aruba) and Firewalls (Check Point); **Personal Skills:** Ability to diagnose and resolve technical issues; Strong communication, empathy, and internal user orientation; Ability to prioritize tasks and manage multiple support requests; What We Offer Commitment; Initial and ongoing training; Opportunity to join a leading company; Involvement in real-world processes with impact and responsibility; Flexible working hours and work-life balance measures; Collaborative, motivating, and challenging environment; Municipal company benefits, including training and internal wellbeing programs. Applications If you meet the stated requirements, please send your updated CV to the following email.