Dutch Speaking Customer Service Representative

Description

Summary: This role is for a Digital Financial Solutions Specialist who will act as a brand ambassador, offering expert guidance and high-touch support in digital finance. Highlights: 1. Dedicated brand ambassador for digital payment infrastructure 2. Goes beyond traditional customer service 3. Expert guidance and high-touch support This opening is **strictly reserved** for individuals currently residing inside Portugal who want a completely remote setup. We cannot consider applications from candidates living outside of Portugal, nor do we offer relocation support, flight compensation, or temporary company housing. ### **Corporate Mission \& Role Purpose** We are looking for fluent **Dutch Speakers** to join a specialized, fully virtual operations team representing a world\-renowned pioneer in digital payment infrastructure. This role offers total work\-from\-home flexibility. Whether you reside in the peaceful coastal towns of the Algarve or the lively urban center of Lisbon, you have the freedom to work from any residential address in Portugal. In this role, you will support a leading financial technology company focused on streamlining and securing online transactions. As a Digital Financial Solutions Specialist, you will go beyond traditional customer service to act as a dedicated brand ambassador, offering expert guidance and high\-touch support in the fast\-paced world of digital finance. ### **Key Responsibilities \& Daily Tasks** In your role as a Fintech Support Consultant, your day\-to\-day duties will include: * **Multi\-Channel Client Support:** Providing fast, high\-quality solutions to users across phone networks, emails, and live chat platforms. * **Analytical Problem Solving:** Handling complex and sensitive issues regarding user account security, payment infrastructure, and detailed billing records. * **Technical Guidance:** Walking users through the features of our global payment gateway and mobile apps with clear, confident instructions. * **Financial Oversight:** Managing sensitive financial matters—including payment reversals, invoicing errors, and fraud prevention—with total accuracy and discretion. * **Meticulous Record Keeping:** Maintaining detailed logs of all client interactions and escalating critical financial files to specialized internal teams when necessary. * **Regulatory Compliance:** Staying up to date on software upgrades and evolving international banking rules through routine team briefings. ### **Candidate Profile: Requirements \& Qualifications** #### **Language \& Eligibility Criteria** * **Dutch:** Native or near\-native mastery (minimum C1 level) in both written and spoken formats. * **English:** Professional business proficiency (B2 level minimum) for internal corporate communication and training. * **Legal Standing:** Current physical residency in Portugal along with valid legal authorization to work within the European Union. #### **Professional Competencies \& Tech Skills** * **Self\-Management:** Outstanding organizational skills and the personal accountability needed to succeed in an independent, virtual work environment. * **Structured Communication:** A logical mindset with the ability to explain complex financial ideas clearly, both in writing and verbally. * **Digital Literacy:** High comfort level navigating financial technology platforms, account dashboards, and modern digital software. ### **Compensation Package \& Remote Perks** We provide the equipment; you bring the talent. Our fully remote benefits package includes: * **Geographic Flexibility:** A stable, completely virtual career path allowing you to work from any region within mainland Portugal or its islands. * **Home Office Equipment:** All necessary corporate hardware—including a high\-end laptop and a professional headset—will be shipped directly to your home before your first day. * **Competitive Income:** A reliable fixed base salary paired with performance\-based monthly cash bonuses. * **Immediate Protection:** Full private health and life insurance coverage starting from your very first contract day. * **Career Growth:** Continuous professional coaching along with clear advancement paths into management, quality assurance, or specialized fintech consulting roles. ### **How to Apply** Ready to kickstart your remote career in the rapidly growing financial technology industry? Click **"Apply Now"** to submit your current English resume and begin our virtual interview process!