Job Summary: As a Customs Agent, you are responsible for handling customs clearance of shipments at DHL Express, ensuring compliance with all formalities and delivering excellent customer service. Key Highlights: 1. Customs clearance for import and export shipments 2. Preparation of customs declarations and resolution of related queries 3. Administrative support and liaison with customs authorities **CUSTOMS AGENT** **Looking for a new challenge at DHL EXPRESS? This opportunity may be for you!** This role is part of the Customs Department at DHL Express, reporting directly to Supervision. The GTW Customs team handles customs clearance for all shipments transported by DHL in both import and export operations, ensuring timely delivery to customers with all customs formalities fully completed — in line with DHL’s commitments to its business partners, the Portuguese Tax Authority (AT), and its customers. The role requires dynamism, perseverance, rigor, resilience, teamwork, and knowledge of customs legislation to clear all shipments requiring customs procedures at the Portuguese Customs Authority within the shortest possible timeframe, performing all necessary actions to achieve this objective and guaranteeing an Excellent service to our Customers. **Key Responsibilities:** * Perform daily validation of cargo manifests to ensure timely identification and tariff classification of shipments according to national customs authorities’ requirements. * Prepare customs declarations and resolve related queries. .* Maintain ongoing contact with customs authorities (customs agents) to clarify doubts and process submitted declarations. * Analyze PPW documents and enter data into the system; clarify queries raised by contact agents. * Timely preparation of corrections/revisions and handling of CAPs. * Provide administrative support to colleagues in OPS Customs and GTW Finance whenever required. **Requirements:** * Bachelor’s degree in International Trade (preferred) * Proficiency in Portuguese and English * Knowledge of Portuguese legislation (preferred) * Familiarity with Office 365 * Customer orientation * Commitment to Excellence * Resilience and assertiveness * Focus on achieving objectives * Fluent verbal communication and strong argumentation skills * Active listening ability **Location:** **Lisbon Airport, Rua C \- Building 69 \- Office 306/308 \- 1700\-008 Lisbon**
João Santos
Indeed · HR
João Santos
Indeed · HR
