Lead Field Support

Description

Job Summary: Ensure effective and high-quality technical support for users, addressing their needs and coordinating the team. Key Highlights: 1. Effective and high-quality technical support for users 2. Ticket and incident management 3. Team coordination and supervision Schedule: Full\-Time Location: Estádio **PRIMARY FUNCTION MISSION** Ensure effective technical support for users, guaranteeing appropriate resolution of their needs and promoting a high-quality service experience. **KEY RESPONSIBILITIES** ✓ Deliver high-quality, user satisfaction-oriented technical support; ✓ Provide daily user support and supervision; ✓ Ensure timely responses to tickets, requests, and complaints, maintaining a high service level; ✓ Implement and promote industry best practices in technical support processes; ✓ Provide access control support and ensure proper operation of communication channels related to technological incidents during sports and institutional events; ✓ Coordinate and supervise the team, ensuring service quality and effectiveness. **REQUIRED QUALIFICATIONS, EDUCATION AND TRAINING** ✓ Bachelor's degree in Computer Science, Information Technology, or related fields; ✓ Minimum of 4 years of experience in similar roles; ✓ Experience in technical support and ticket/incident management; ✓ Knowledge of technical support tools and systems. **PERSONAL ATTRIBUTES AND SKILLS** ✓ Problem solving; ✓ Team management; ✓ Responsibility; ✓ Work methods and organization; ✓ Confidentiality.