Front Desk Assistant

Description

Job Summary: Responsible for ensuring efficient and personalized check-in/check-out, managing reservations and processing payments, as well as providing in-person and multi-channel customer service. Key Highlights: 1. Previous experience in hotel front desk or similar roles. 2. Strong customer orientation and excellent communication skills. 3. On-site work with housing allowance, flexible working hours, and health insurance. **Key Responsibilities** Ensure efficient, personalized, and welcoming guest check-in and check-out; Provide telephone, email, and in-person customer service, delivering a positive experience across all touchpoints; Manage reservations, cancellations, and guest special requests; Process payments and ensure accurate transaction recording; Handle complaints and unexpected situations professionally and effectively; Coordinate with various departments to maintain high service standards; Keep the front desk area organized and aligned with brand standards. **Desired Profile** Previous experience in hotel front desk or similar roles; Availability for rotating shifts, including nights, weekends, and holidays; Strong customer orientation and excellent communication skills. Benefits: * Housing Allowance * Flexible Working Hours * Health Insurance Work Location: On-site