Hostess

Description

Job Summary: The Hostess/Receptionist is responsible for creating a warm and professional first impression, ensuring that members and guests feel welcomed and impeccably attended to from arrival through departure, while managing reservations and guest flow. Key Highlights: 1. Provide a warm and elegant first impression. 2. Ensure a perfect experience for the member at every touchpoint. 3. Handle feedback and resolve issues with discretion and efficiency. The Hostess is responsible for delivering a warm, elegant, and highly professional first impression of Estoril Riviera, ensuring that each member and guest feels welcomed, recognized, and perfectly served from arrival to departure. Acting as a fundamental presence at reception, the Receptionist manages reservations, accommodations, and guest flow, maintaining a calm and elegant atmosphere at all times. The role requires excellent communication skills, attention to detail, and a strong sense of anticipation, ensuring members’ preferences are observed and service is personalized. The Receptionist works closely with the Concierge, Club Coordinator, and Management to coordinate reservations, fulfill special requests, and guarantee a perfect experience for the member at every touchpoint. Additionally, the Receptionist plays a key role in maintaining member satisfaction by addressing concerns, assisting with reservations, and resolving any issues promptly and discreetly, always upholding the Club’s high service standards. Receptionist * Greet and verify access rights of members and guests with a professional and attentive approach * Serve as the first point of contact for member inquiries and requests * Coordinate closely with the Concierge, Club Coordinator, and Management * Ensure smooth guest flow and an exceptional arrival and departure experience * Maintain an elegant and organized reception environment * Handle guest feedback and resolve issues with discretion and efficiency Required Competencies: * Fluency in English/Portuguese * Minimum of 24 months of experience as a receptionist or equivalent * Availability to work on weekends Work Location: On-site