Customer Service Representative (m/f)

Description

Job Summary: Banco Invest is seeking a Customer Service Representative to support customers with banking operations and financial products, ensuring clear, accurate information and excellent service. Key Highlights: 1. Customer support for banking operations and financial products 2. Ensuring comprehensive customer follow-up 3. Representing Banco Invest with professionalism and excellence **Banco Invest** aims to recruit a **Customer Service Representative** to join its Direct Banking Department in **Lisbon**. **Main Responsibilities:** * Support customers with banking operations and financial products, ensuring clear and accurate information; * Clarify doubts and present solutions with empathy, proactivity, and effectiveness; * Ensure comprehensive customer follow-up, referring complex cases to the relevant departments; * Represent Banco Invest with professionalism, approachability, and a focus on service excellence. **Requirements:** * Experience in customer service, particularly in banking or high-demand service sectors; * Strong communication skills, critical thinking ability, and enthusiasm for learning; * Active listening, strong problem-solving ability, and sense of responsibility; * Team spirit, empathy, attention to detail, and desire for growth. **We Offer:** * Stability and recognition within a solid institution with a merit-based and people-oriented culture; * Continuous training and opportunities for personal and professional development; * Competitive productivity bonuses that reward individual performance; * A positive organizational climate. If you believe you are a suitable candidate for this opportunity, please send your updated CV to **recrutamento@bancoinvest.pt**, quoting “Customer Service Representative”. Your next career step starts here! *In compliance with the provisions of the GDPR and other applicable data protection legislation, Banco Invest Group, S.A. ensures that the processing of your personal data is lawful, fair, transparent, and limited to the purposes for which your data was collected. We inform you that candidate selection will be based on curriculum analysis and will be eliminatory; only pre\-selected candidates will be contacted for interviews.* Work Location: On-site