Customer Service Representative

Description

Job Summary: Banco Invest is seeking a Customer Service Representative to support clients with banking operations and financial products, ensuring comprehensive, professional assistance. Key Highlights: 1. Customer support for banking operations and financial products 2. End-to-end customer assistance with service excellence 3. Stability and recognition within a solid institution with a merit-based culture In an increasingly global and sophisticated world, investment opportunities are becoming more complex, requiring greater specialization and personalized support—beyond standardized offerings. This is Banco Invest’s strategic choice: a more specialized, flexible bank, with highly qualified relationship managers. Within this context, **Banco Invest** seeks to recruit a **Customer Service Representative** to join its Direct Banking Department in **Lisbon**. **Main Responsibilities:** * Support customers with banking operations and financial products, ensuring clear and accurate information; * Clarify doubts and present solutions with empathy, proactivity, and effectiveness; * Ensure end-to-end customer assistance, escalating complex cases to the relevant departments; * Represent Banco Invest with professionalism, approachability, and a focus on service excellence. **Requirements:** * Experience in customer service, particularly in banking or high-demand service sectors; * Strong communication skills, critical thinking, and eagerness to learn; * Active listening, strong problem-solving ability, and sense of responsibility; * Team spirit, empathy, attention to detail, and desire for growth. **We Offer:** * Stability and recognition within a solid institution with a merit-based, people-oriented culture; * Continuous training and opportunities for personal and professional development; * Competitive productivity bonuses that reward individual performance; * A positive organizational climate. If you believe you match this profile, please send your updated CV to **recrutamento@bancoinvest.pt**, quoting “Customer Service Representative”. Your next career step starts here! *In accordance with the provisions of the GDPR and other applicable data protection legislation, Grupo Banco Invest, S.A. ensures that the processing of your personal data is lawful, fair, transparent, and limited to the purposes for which your data was collected. Please note that candidate selection will be based solely on curriculum analysis and will be eliminatory; only pre\-selected candidates will be contacted for interviews.* Work Location: On-site