Bellboy

Description

Job Summary: We are seeking a Bellboy for our Front Office team, focused on delivering exceptional guest welcome and assistance, as well as managing diverse requests to ensure a unique experience. Key Highlights: 1. Join the Front Office team of a 5-star hotel 2. Work in an informal luxury environment with intuitive service 3. Opportunity for individual growth and recognition **Description:** ---------------- The Bairro Alto Hotel, a member of Leading Hotels of the World, is a 5-star boutique hotel located in the heart of Lisbon’s historic downtown, nestled between two of the city’s most iconic neighborhoods: the bohemian Bairro Alto and the chic, cultural, and trendy Chiado. A pioneer in Lisbon’s boutique hospitality scene, distinguished by its informal sophistication, we make working with us a unique journey. We believe in intuitive service, a family-like atmosphere, and individual appreciation—built upon a culture of closeness and recognition. The Bairro Alto Hotel was ranked among the top 10 companies nationwide in the Medium-Sized Companies category of the People Engagement Survey 2025! Join us in a project rooted in informal luxury culture—one that, now more than ever, prioritizes authenticity, connection with the local community, and environmental awareness. **WHO ARE WE LOOKING FOR?** We are looking for a Bellboy to join our Front Office team! **WHAT ARE THE RESPONSIBILITIES?** * Ensure welcoming and assisting our guests; * Valet parking service; * Delivery and collection of guests’ luggage; * Handle all guest requests (restaurant reservations, transportation, museums, tours, etc.); * Support and execute Concierge procedures; * Stay constantly updated on city highlights (restaurants, theaters, museums, activities, etc.); * Manage guest complaints. * Ensure outstanding guest welcome and assistance, satisfaction, and loyalty. **WHAT ARE WE LOOKING FOR?** * CET in Accommodation Management and/or Tourism; * Proficiency in English; additional languages valued (French, German, Spanish, etc.); * Valid driver’s license and ability to drive various vehicle types; * Minimum 1 year of experience in this role; * Rotating shifts; * Attention to detail and precision; * Customer-oriented mindset and commitment to excellence in service; * Cross-selling capability; * Excellent communication skills; * Friendliness and empathy in interactions with colleagues and guests; * Principles and practices of autonomy, rigor, responsibility, and commitment; * Good knowledge of Lisbon city. **BENEFITS** * Health insurance; * Navegante Pass benefit; * Sales incentive bonus; * Comprehensive benefits and incentive plan applicable to all employees.