Job Summary: We are seeking a Salesforce support professional to diagnose, resolve, and solve issues, manage users, and monitor system performance. Key Highlights: 1. Level 1 and Level 2 functional and technical support for Salesforce 2. Collaboration with the CRM team and business lines 3. A close-knit and informal environment where communication is direct **Your next opportunity starts here.** At Aubay Portugal, we work daily with some of the largest organizations in sectors such as banking, insurance, telecommunications, and energy, helping to build and evolve critical systems supporting millions of users. We have been operating in Portugal since 2007 and are part of an international group present in several European countries. More than simply delivering technology, we establish close relationships and execute projects with real impact. **What You’ll Do:** * Provide Level 1 and Level 2 functional and technical support to end users for all Salesforce-related issues and problems. * Diagnose, resolve, and solve Salesforce-related issues, including data integrity, user access, and configuration errors. * Assist with Salesforce user management, including creation, deactivation, and management of profiles and permission sets. * Monitor system performance, implement and troubleshoot Flows, Approval Processes, and Sharing Rules in Salesforce. * Develop basic training materials and resources to educate users on Salesforce features and best practices. * Collaborate closely with the CRM team and various business lines to understand requirements and support platform improvements. **What We’re Looking For:** At Aubay, we seek professionals who combine solid technical skills with the right attitude: * 3\-5 years of experience in Salesforce support roles or similar CRM environments. * Strong understanding of standard Salesforce objects and functionalities, with proven problem-solving ability. * Proficiency in English (B2 level) for effective technical and non-technical communication and documentation. * Excellent analytical and problem-solving skills, with strong attention to detail. * Ability to prioritize and manage multiple tasks in a dynamic environment, with strong customer orientation. * Experience creating, troubleshooting, and updating Flows, Approval Processes, and Sharing Rules in Salesforce. * We value individuals who identify with our culture and act with integrity and ethics; * We prioritize customer orientation, teamwork, task prioritization, and daily commitment. **What We Offer You:** At Aubay, we invest in your development and well-being: * Continuous growth through our Training Academy, offering technical and behavioral training, mentoring, technology communities, workshops, and in-person tech meetups; * Close mentoring with regular feedback sessions and a structured career progression model; * Comprehensive health insurance, including dental coverage, as well as access to a mental health platform and well-being initiatives; * A team-oriented environment with events and initiatives promoting closeness and team spirit; * Support for your personal and family life, from your children’s birth through their schooling; * Access to a language platform offering conversation classes in multiple languages; * Project-adapted work model: hybrid, with approximately two days per week at our office in Porto. **What You’ll Find Here:** * A close-knit and informal environment where communication is direct and people are valued; * Recognition of your contributions through initiatives marking important milestones; * Freedom to be authentic, without unnecessary formalities; * Teams that share knowledge, collaborate, and grow together. If you’re looking for more than just a project and want to join a team where you can consistently grow, send your CV to mafalda.g.andrade@aubay.pt. The future awaits — and so do we! Shall we talk? Personal data collected by AUBAY PORTUGAL SA regarding candidate identification, contact details, and qualifications, as the data controller and co-controller involved in this process, will be used solely for recruitment purposes and integration into our team, as such data is intended for execution of pre-contractual steps requested by the data subject; Data submitted via this application, held by AUBAY, will be retained throughout the ongoing recruitment process and stored for the stated purposes while deemed up-to-date (two years). Collected data may be transferred or subject to other processing activities, upon prior notice to the respective data subject, as part of a standard recruitment and selection process, and may also be retained to comply with any applicable legal obligations, for the period stipulated by relevant legislation. To exercise any rights related to personal data protection, please contact AUBAY PORTUGAL, headquartered at Avenida Duque D'Ávila, nº46, Lisbon, or the Data Protection Officer via email at dpo@aubay.pt; you may also exercise your rights before the competent National Data Protection Authority — www.cnpd.pt. (\*Do not include data relating to racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data, health data, data concerning sex life or sexual orientation, or data relating to criminal convictions and offences)
João Santos
Indeed · HR
João Santos
Indeed · HR
