Job Summary: Proactive and personalized customer service, solution sales, stock management, and customer support at the Figueira da Foz store, within a market-leading company in the sector. Key Highlights: 1. Personalized customer service and solution sales 2. Stock management and section organization 3. Support in complaint management and SPV processes #### **Store: Figueira da Foz** #### **Your day\-to\-day** * Deliver proactive, personalized, and mobile customer service, establishing the foundation for building trust-based relationships that ensure customer retention; * Take responsibility for solution sales to customers, accurately anticipating and identifying the needs of resident customers, and supporting\-them throughout the selection process to identify the best solution (product \+ complementary items \+ service) to fulfill their needs; * Possess in-depth knowledge of the product range offered in your section and its complementary items, thereby conveying confidence and professionalism to resident customers; * Ensure your linear is Clean, Signposted, and Safe, striving for an attractive product presentation on shelves/podiums, as well as all didactic materials and informative signage within the section (labels and pricing); * Contribute to maintaining high stock quality in your section by implementing necessary action plans to address AVS, non-viable items, excess stock, and visual stockouts, while ensuring effective communication flow with the Store Logistics team; * Proactively conduct self\-audits of the aisle(s) under your responsibility, promoting cleanliness of displays, linears, aisles, and advisory points; * Support complaint management, SPV processes, and returns. #### **Who we are looking for** * Educational qualifications equivalent to 12th grade / Technical Professional Course; * 1 to 2 years of experience as a sales associate; * Solid user-level computer skills; * Strong interpersonal skills and ability to work effectively in a team; * Excellent communication skills, strong business and results orientation; * Initiative, critical thinking, and entrepreneurial mindset; * Passion for customers and understanding their needs; * Interest in technical products and their application; #### **What we offer** * Integration into a multinational company offering a competitive salary and variable compensation aligned with your experience and qualifications; * Benefits and partnerships with over 200 brands; * Initial training program for integration into the company and role; * Well\-being policies, including up to 30 annual leave days; * Employee referral program, with incentives for each recommended candidate successfully integrated into the team; * Flexible working policy; * Meal benefits, including soup, fresh fruit, bread, butter, cereals, milk, and yogurts; * 10% discount at Leroy Merlin stores; * Health and life insurance; * 1 day of corporate volunteering. #### **About us** Leroy Merlin is a market-leading company in DIY, construction, decoration, and gardening, with a strong presence in Portugal. Committed to innovation, sustainability, and customer experience, we provide a dynamic and collaborative work environment where we value diversity, creativity, and proactivity. We place people at the center of every decision and embrace a Human First culture, where every employee is a leader with opportunities to grow.
João Santos
Indeed · HR
João Santos
Indeed · HR
