Receptionist

Description

Job Summary: In-person customer service, identification and updating of data, scheduling appointments and examinations, billing, and daily cash closing. Key Highlights: 1. Professional experience in healthcare reception is valued 2. In-person customer service and complaint management 3. Email and pending tasks management **Desired Profile:** Academic qualifications equivalent to 12th grade (mandatory); Professional experience in healthcare reception is valued; Proficiency in English, both written and spoken; Availability for rotating shifts (night work, weekends, and holidays). **Main Responsibilities:** Provide empathetic and responsive in-person customer service; Ensure accurate identification, entry, and updating of customers' personal data in the computer system; Correctly schedule appointments, examinations, or medical procedures; Ensure billing for services rendered by the customer and issue payments according to agreements with insurance providers; Accurately perform daily cash closing; Manage emails and pending tasks, ensuring proper prioritization; Demonstrate ability to respond effectively to customer complaints. **Benefits of Being a Lusíadas Employee:** Birthday day off; Health insurance for the employee; Continuous training and internal mobility – Lusíadas Academy \| Knowledge Center; Your Baby Matters \| Maternity kit; Back-to-school and Christmas support; Lusíadas Benefits Club \| Exclusive discounts; Family insurance and special conditions for dependents; Support for employees' children with special needs – Lusíadas em Família.