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We’re a global technology and services leader that powers the brands of the future. We help well\\-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as \"World's Best Workplaces,\" “Best Companies for Career Growth,” and “Best Company Culture,” year after year.\n\nIf you’re looking to grow and be inspired, as a **Customer Service Representative for Audi in Portugal (Remote),** you will ensure that performance goals are met across all operations. And that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency \\& customer journey improvement.\n\n**Career growth and personal development**\n\nWe’ll give you all the training, cutting\\-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.\n\n**What you will do in this role**\n\nAs a Customer Service Representative, you will:\n\n* Responding to customer inquiries via phone, chat, and email, representing a leading European automotive brand with professionalism and enthusiasm. Maintain clear and accurate documentation of customer interactions, resolutions, and follow\\-ups in the CRM system.\n* Collaborate with colleagues to enhance the overall customer experience.\n* Staying updated on the latest offerings, policies, and services to provide customers with accurate and timely information.\n* Exhibit warmth and enthusiasm in every customer interaction\n* Utilize your knowledge of automotive and digital products to troubleshoot and resolve issues effectively.\n\n**Your qualifications**\n\nConcentrix is a great match if you:\n\n* Have a high level of French (C1 written and oral) and a good level of English (B2\\)\n* Have 1 year of experience in a call center or customer service role, preferably in the automotive industry.\n* Are passionate about automotive topics and skilled in digital tech\n* Are strong attention to detail and organizational skills.\n* Are excellent problem\\-solving skills and a creative, solution\\-oriented mindset.\n\nIf you feel you don’t check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it’s this or another role.\n\n**What’s in it for you**\n\nIn this role, we offer benefits that help you support your unique lifestyle:\n\n* Support a recognized name in the automotive industry known for its commitment to quality, innovation, and customer satisfaction\n* Full\\-time with indefinite contracts (negotiable depending on your experience and our client's needs)\n* Competitive salary and performance bonus\n* Work from home in Portugal\n* Bring\\-a\\-friend (referral) bonus opportunities\n* Full paid training on the company and the project you'll be working on\n* Career development programs\n\n**Experience the best version of you!**\n\nIf all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k\\+ game\\-changers around the globe call Concentrix their “employer of choice.”\n\n**Concentrix is an equal\\-opportunity employer**\n\n*We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. 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In a rapidly changing world, Cegid and its **6,000 employees** make more possible by helping our **750,000 customers** unleash their potential through innovative and purpose-driven business solutions.\n\n**Make more possible** is our vocation. It reflects who we are, how and why we do things the way we do for our customers. Because of this, we can say that every day we work to **shape your future**, our future, and the future of our customers' businesses—a future we have been defining for years alongside our employees, inventing solutions that transform how people work, enabling sustainable performance.\n\n **@Vendus Team**\n\n\nYou will work on a hybrid invoicing application developed with Ionic + React, Capacitor, and Tailwind, organized in a monorepo (Nx) and using TypeScript. The app communicates with a PHP backend (REST API) and is available on browsers, iOS, and Android, with automated builds and deployments via Appflow. 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Every day, our teams find fast, efficient, and innovative solutions for thousands of people.\n\n\nAt Bosch, we shape the future by inventing high\\-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock\\-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference in mindsets, cultures, generations, identities and perspectives. Everyone should bring their authenticity and work together respectfully. Bosch is an employer that values diversity and equal opportunities. We welcome applications from people with disabilities and we can provide reasonable accommodations during the recruitment process and in the performance of professional activity. By including everyone and ensuring equal opportunities we unleash our full potential.\n\n **Job Description** **Your contribution to something big:**\n\n* Ensure that all connections between Virtual Machines (VM) and Automation Applications (AA) remain stable and fully operational, identifying communication failures or interruptions and proactively taking corrective actions.\n* Configure, maintain, and supervise active scripts responsible for checking VM status 24/7, and ensuring they generate alerts, emails, or notifications whenever a VM becomes unresponsive or shows abnormal behavior.\n* Perform regular manual checks on the Automation 360 platform to confirm that all automated processes are running without issues and identify errors, process blocks, or pending executions and take corrective action when necessary.\n* Receive, prioritize, and execute operational requests related to bots, such as restarts, status validation, or basic technical intervention, confirming that all actions taken are documented and communicated according to internal procedures.\n* Monitor the database associated with automated processes, ensuring there are no delays, bottlenecks, or processing errors, while reporting and acting on any anomalies, working together with the responsible teams to maintain and optimize data flow.\n\n **Qualifications** **What distinguishes you:**\n\n* Fluent in English (spoken and written).\n* Green Belt certification (or equivalent knowledge).\n* Solid understanding of Lean Six Sigma methodologies.\n* Proficiency in writing and executing SQL queries for data extraction, validation, and troubleshooting.\n* Familiarity with API concepts and ability to use them for basic data retrieval or system integration tasks.\n* Knowledge in Microsoft Office tools.\n\n \n\n**Additional Information** **Work \\#LikeABosch means:**\n\n* ️ Flexible work conditions\n\n\nHybrid work system\n\n\nExchange with colleagues around the world\n\n* ️ Health insurance and medical office on site\n\n\nTraining opportunities\n\n\nOpportunities for career progression and continuous professional development\n\n\nAccess to great discounts in partnerships and Bosch products\n\n\n️ Sports and health related activities\n\n\nGreat access to public transports\n\n\n️ Free parking lot\n\n\n️ Canteen\n\n **Success stories don´t just happen. They are made...**\n\n**Make it happen! 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