Job Summary: Proactive and personalized customer service, ensuring customer loyalty, solution sales, stock management, and support in issue resolution. Key Highlights: 1. Integration into a multinational company 2. Initial training and wellbeing policies 3. Human-First culture with growth opportunities **Store: Maia** #### **Your Day-to-Day** * Deliver proactive, personalized, and mobile customer service, establishing the foundation for a trustworthy relationship that ensures loyalty of the Resident Customer; * Take responsibility for selling solutions to the Customer, anticipating and accurately identifying the Resident Customer's needs, and supporting them in selecting the best solution (product + complements + service) to meet their needs; * Possess in-depth knowledge of the product range within your department and its complementary offerings, conveying confidence and professionalism to the Resident Customer; * Ensure Clean, Signposted, and Safe presentation of your linear space, striving for an attractive display of products on shelves/podiums, as well as all educational materials and informational signage (labels and prices) within your department; * Contribute to maintaining high stock quality in your department by implementing necessary action plans to address AVS items, non-viable stock, overstock, and visual stockouts, ensuring effective communication flow with the Store Logistics team; * Proactively conduct self-audits of the aisle(s) under your responsibility, promoting cleanliness of displays, linear spaces, aisles, and advisory points; * Support complaint management, SPV processes, and returns. #### **Who We Are Looking For:** * Educational qualifications equivalent to 12th grade; * 1 to 2 years of professional experience; * Good user-level computer skills. * Knowledge of and ability to operate material handling equipment (preferred); * Strong interpersonal and teamwork skills; * Ability to handle stress; * Organizational skills and sense of responsibility; * Initiative and proactivity. #### **What We Offer** * Integration into a multinational company offering competitive salary and variable compensation, adjusted to your experience and qualifications; * Benefits and partnerships with over 200 brands; * Initial training for integration into the company and role; * Wellbeing policies, including up to 30 annual leave days; * Employee referral program with incentives for each recommended candidate who joins the team; * Flexible work policy; * Meal benefits, including soup, fresh fruit, bread, butter, cereals, milk, and yogurts; * 10% discount at Leroy Merlin stores; * Health and life insurance; * 1 day of corporate volunteering. #### **About Us** Leroy Merlin is a leading company in DIY, construction, decoration, and gardening, with a strong presence in Portugal. Committed to innovation, sustainability, and customer experience, we provide a dynamic and collaborative work environment where we value diversity, creativity, and proactivity. We place people at the center of every decision and live by a Human-First culture, where every employee is a leader with the opportunity to grow.
João Santos
Indeed · HR
João Santos
Indeed · HR
