Summary: The Booking Support Training Specialist ensures operational excellence by delivering structured training, maintaining up-to-date knowledge, and supporting booking activities while aligning procedures with global regulatory and compliance requirements. Highlights: 1. Plays a critical role in ensuring operational excellence 2. Delivers structured training and supports day-to-day activities 3. Ensures global compliance with market-specific regulatory requirements **About iCliGo** iCliGo is an innovative platform connecting travellers with independent and highly qualified travel consultants. Founded in 2014, our Portuguese multinational has grown into a technology\-driven company, committed to delivering seamless travel experiences while embracing a culture of collaboration, innovation, and continuous improvement. **About the Role** The Booking Support Training Specialist plays a critical role in ensuring operational excellence across the Booking \& Operations function. This position is responsible for delivering structured training, maintaining up\-to\-date operational knowledge, and supporting the team in day\-to\-day activities. Additionally, this role ensures that operational procedures are aligned with **market\-specific regulatory and compliance requirements across all geographies where iCliGo operates**, guaranteeing consistency, accuracy, and risk mitigation at a global level. **Key Responsibilities** **1\. Training \& Development** * Deliver onboarding training to new Booking team members, ensuring a strong understanding of systems, workflows, and operational procedures * Provide continuous learning and upskilling sessions throughout the employee lifecycle * Support Subject Matter Experts (SMEs) in designing and delivering training programs * Identify training needs based on operational gaps, performance data, and business priorities **2\. Training Strategy \& Content Management** * Develop and implement structured training plans aligned with current operational needs * Maintain, update, and continuously improve training materials, manuals, SOPs, and documentation * Ensure all content reflects the latest operational processes, tools, and policy updates * Contribute to the standardization of training frameworks across regions **3\. Operational Support** * Provide hands\-on support to Booking \& Operations teams by assisting with tickets and booking\-related tasks * Act as a bridge between training and operations, ensuring practical application of knowledge * Monitor common issues and feedback loops to improve both training and operational processes **4\. Global Compliance \& Process Alignment** * Ensure that all operational procedures, training content, and team practices are aligned with **local market regulatory requirements across all countries of operation** * Work closely with Legal, Compliance, and Operations teams to incorporate regulatory updates into training and SOPs * Support the implementation of consistent global standards while adapting to local regulatory nuances * Act as a control point to reduce operational and compliance risks in booking processes **What We’re Looking For** * Previous experience in Booking Operations, Customer Support, or Travel Operations (aviation experience is a plus) * Experience in training delivery, onboarding, or knowledge management roles * Strong understanding of operational workflows and ability to translate them into structured training content * High attention to detail, particularly regarding compliance and procedural accuracy * Ability to work across multiple markets and adapt to different regulatory environments * Strong communication and facilitation skills * Hands\-on mindset with the ability to balance training responsibilities and operational support
João Santos
Indeed · HR
João Santos
Indeed · HR
