Job Summary: Proactive and personalized customer service, sales of solutions, in-depth knowledge of products and services, and section management. Key Highlights: 1. Integration into a leading multinational company with a Human-First culture 2. Dynamic and collaborative work environment that values diversity 3. Opportunity for professional growth and development #### **Store: Portimão** #### **Your Day-to-Day** * Deliver proactive, personalized, and mobile customer service, building the foundation for a trusted relationship that ensures loyalty of the Resident Customer; * Take responsibility for solution-based selling to the Customer, anticipating and accurately identifying the Resident Customer’s needs, and supporting them in selecting the best solution (product + add-ons + service) to meet those needs; * Possess in-depth knowledge of the product range in your section and its complementary offerings, conveying confidence and professionalism to the Resident Customer; * Be familiar with digital tools available to support the Resident Customer and the various sales channels (website and kiosk), using them to deliver the best possible experience; * Know, propose, and sell the various services offered by LEROY MERLIN in your store—and their benefits—including delivery, installation, Home Card, maintenance, financing, energy certification, roof rails, tool rental, and van rental, among others; * Process payments at the Advisory Point; * Ensure your section is Clean, Signposted, and Safe—maintaining an attractive presentation of products on shelves/podiums, as well as all educational materials and informative signage (labels and pricing). #### **Who We’re Looking For** * Educational qualifications equivalent to 12th grade or a Technical Professional Course; * 1–2 years’ experience as a sales associate; * Solid user-level computer skills; * Strong interpersonal and teamwork abilities; * Excellent communication skills, strong business and results orientation; * Initiative, critical thinking, and entrepreneurial spirit; * Passion for customers and their needs; * Interest in technical products and their applications; #### **What We Offer** * Integration into a multinational company offering a competitive salary and variable compensation aligned with your experience and qualifications; * Benefits and partnerships with over 200 brands; * Initial training for onboarding into the company and role; * Well-being policies, including up to 30 annual leave days; * Employee referral program with incentives for each recommended candidate who joins the team; * Flexible work policy; * Meal benefits, including soup, fresh fruit, bread, butter, cereals, milk, and yogurts; * 10% discount at Leroy Merlin stores; * Health and life insurance; * 1 day of corporate volunteering. #### **About Us** Leroy Merlin is a market-leading company in DIY, construction, decoration, and gardening, with a strong presence in Portugal. Committed to innovation, sustainability, and customer experience, we offer a dynamic and collaborative work environment where we value diversity, creativity, and proactivity. We place people at the heart of every decision and live a Human-First culture—where every employee is a leader with the opportunity to grow.
João Santos
Indeed · HR
João Santos
Indeed · HR
