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Job Summary: The professional will ensure service quality at the front desk, carrying out technical/administrative procedures and guaranteeing customer satisfaction. Key Highlights: 1. Front desk service and reception in a hotel unit 2. Reservation management, check-in, and check-out 3. Emphasis on communication, proactivity, and customer orientation AP Hotels & Resorts Group is seeking a professional for its hotel unit in Olhos de Água. The selected candidate’s main responsibility is to ensure the service quality required by the Group, complying with all standards and procedures, thereby guaranteeing overall customer satisfaction. **Responsibilities:** * Customer service; * Ensuring front desk operations; * Carrying out all technical/administrative procedures related to reservation, check-in, and check-out processes; * Recording and processing payments received. **Requirements:** * Proven experience in the applied field; * Good user-level computer skills; * Knowledge of and experience with the hotel management system – Host (preferred); * English language proficiency — knowledge of additional languages is valued; * Strong communication skills; * Professional appearance; * Good interpersonal skills; * Dynamic, responsible, trustworthy, and punctual; * Customer-oriented attitude; * Availability for rotating and shift-based schedules. **Will we be naturally distinctive together? We count on you at AP Hotels & Resorts!**
