At IRIUM, we want you to always pursue your dreams! Here, get ready to achieve your goals while enjoying the journey. Currently, we are looking for an **L2 Technician** **Requirements:** * Academic background relevant to the role * Intermediate profile with professional experience in Desktop Management for over 3 years; * Provide hardware/software IT support to internal users; * Perform assigned tasks according to best practices; * Knowledge of server-client architecture in Microsoft Windows environments; * Proficiency in implementing/installing and maintaining components (hardware and software systems) within desktop management; * Experience with Zabbix monitoring and ticket creation; * Solid knowledge of various Microsoft operating systems, preferably Windows 10 and 11; * Ability to handle operating system components such as services, processes, and files; * Knowledge of Microsoft Exchange architecture and Microsoft Outlook client, including its operation mode and best usage practices; * User-level knowledge of the Microsoft Office suite: Outlook, Word, Excel, and PowerPoint; * User-level knowledge of smartphone devices (iOS, Android) and ActiveSync synchronization; * User-level knowledge of tools supporting ITSM (IT Service Management) best practices; * Basic knowledge of TCP/IP networks; **Location: Porto** What do we offer? An innovative and growing company with many opportunities for professional development. Compensation based on your experience and performance. Access to flexible compensation and private health insurance as social benefits. Unlimited access to self-paced technological training. IRIUM is a company made up of dynamic and proactive professionals. Our values are responsibility and commitment to work quality. This is the spirit we look for at IRIUM, regardless of your age. If you identify with these values, this is your company! Together, we can build the future. Shall we talk? At IRIUM, we advocate for a world without stereotypes or limitations and believe in equality for all, principles enshrined in our Equality Plan and Code of Ethics, ensuring equal treatment and opportunities regardless of any personal, physical, or social condition. Type of offer: Full-time/Integral