### **Job Details** Opening Date 04\-07\-2025 Job Type Full time Industry Technology Work Experience 1\-3 years City Braga District/Municipality Braga Country Portugal Postal Code 4710\-167 ### **About Us** EDIGMA is a Portuguese technology company, a leader in the development of interactive experiences and Digital Signage projects, as well as in the development of hardware, software, and interactive systems, headquartered in Braga. With over 16 years of experience, we have developed reference projects in retail, corporate, tourism, culture, brand activation, and events for both public and private sectors. ### **Job Description** We are seeking a **Support and Installation Technician** with experience and ability to: \- Install hardware and software, configure, maintain, and repair computer equipment \- Install projects at client sites \- Prepare documentation and reports \- Provide customer support via phone, email, and in person, recording interaction history and updates in the ticket management platform according to current procedures \- Monitor and manage requests through the ticketing platform \- Identify improvements in procedures and applications \- Comply with quality management system standards ### **Requirements** * Academic background in **Information Technology** or related fields * Experience in customer service and technical support * Strong knowledge of hardware and software * Ability to handle tools and equipment safely and effectively * Fluency in English (an advantage) * Valid driver's license * Availability for national and international travel ### **Benefits** \- Onsite work arrangement at our headquarters in Braga, Portugal \- Competitive salary and benefits package, adjusted to demonstrated experience \- Opportunity for professional growth within a demanding team and a constantly evolving industry \- Integration into an experienced team within a solid company with an excellent work environment \- Health insurance plan \- Free electric vehicle charging at the company facilities \- Birthday holiday as an extra day off — because celebrating matters!