Job Summary: Great Essence Clinic is seeking a Receptionist for a strategic role in medical appointment scheduling, focused on optimizing clinical occupancy and enhancing the patient experience. Key Highlights: 1. Integration into a leading clinic with a culture of high standards and excellence 2. A structured, collaborative, and results-oriented professional environment 3. Opportunity to participate in other projects within the group Great Essence Clinic — a highly specialized dental and facial aesthetics clinic — is seeking a Receptionist to join its team in the Coimbra metropolitan area. This role is strategic and requires proven experience in medical appointment scheduling, with emphasis on reducing no-shows and optimizing clinical occupancy. The reception desk has a direct impact on patient experience and team workflow efficiency. **Main Responsibilities:** * In-person, telephone, and email communication with genuine friendliness, empathy, and clear communication * Active management of the medical schedule, ensuring a high attendance rate and optimal time slot utilization * Structured appointment confirmation and pre- and post-consultation follow-up * Proactive anticipation of absences, strategic rescheduling, and efficient filling of available slots * Continuous and effective coordination with clinical and administrative teams * Reception area organization and support for internal teams * Daily use of digital clinical management and communication tools * Strict adherence to internal protocols and the Clinic’s Culture Manual **Ideal Candidate Profile:** * Demonstrated experience in medical or clinical scheduling (preferred criterion) * Genuine interest in communication and teamwork, with a collaborative attitude * Genuine friendliness, empathy, and focus on patient experience * Strong sense of responsibility, organizational skills, and time management * Proactivity, initiative, and robust problem-solving ability * Ability to anticipate scheduling failures and act preventively * Comfort with technology and digital tools * Professional demeanor, consistency, and alignment with high standards This position demands ambition, a growth mindset, solid commercial skills, ability to handle objections, and clear commitment to defined goals and KPIs. **Mandatory Requirements:** * Proficiency in Portuguese * Minimum proficiency in English (spoken and written) * Availability for full-time, on-site work **What We Offer:** * Integration into a leading clinic with a culture of high standards and excellence * Initial and ongoing training * A structured, collaborative, and results-oriented professional environment * Opportunity to participate in other projects within the group * ⚠️ This position is not suitable for passive candidates or those without practical experience in clinical scheduling. We seek an autonomous, attentive, and results-oriented individual. . **Applications:** Please send your CV along with a brief motivation note by email.