#### **Store: Évora** #### **Your day-to-day responsibilities** * Ensure excellent customer welcome at any point of contact; * Welcome customers at the Welcomer in a personalized manner, adapting communication and service to each customer type, promoting relational rather than transactional service; * Identify customer needs, providing simple information about product availability and location, order status, store services or procedures; * Organize your tasks considering peak customer traffic periods, always prioritizing customer service; * Independently and effectively manage customer waiting situations, ensuring conflict resolution with customers and contributing to their full satisfaction; * Process payments and returns, strictly adhering to cash and safe procedures while applying and taking responsibility for security protocols. #### **Who we are looking for** * Completed secondary education (12th grade); * 1–2 years of professional experience; * Good user-level computer skills; * Genuine interest in customers and their needs; * Strong interpersonal and teamwork skills; * Ability to handle stress; * Organizational ability and sense of responsibility; * Initiative and proactivity. #### **What we offer** * Integration into a multinational company offering a competitive salary and variable compensation, adjusted to your experience and qualifications; * Benefits and partnerships with over 200 brands; * Initial training for onboarding into the company and role; * Well-being policies, including up to 30 annual leave days; * Employee referral program with incentives for each recommended candidate successfully hired; * Flexible working policy; * Meal benefits, including soup, fresh fruit, bread, butter, cereals, milk, and yogurt; * 10% discount at Leroy Merlin stores; * Health and life insurance; * One day of corporate volunteering. #### **About us** Leroy Merlin is a market-leading company in DIY, construction, home decoration, and gardening, with a strong presence in Portugal. Committed to innovation, sustainability, and customer experience, we provide a dynamic and collaborative work environment where we value diversity, creativity, and proactivity. We place people at the heart of all decisions and live by a Human First culture, where every employee is a leader with opportunities to grow.