Operations Analyst

Description

Job Summary: Operations Analyst focused on daily operations management, customer support, financial analysis, and cross-team collaboration at an AI-powered condominium management startup. Key Highlights: 1. Small, multidisciplinary team with a strong culture of autonomy 2. Direct impact on product strategy and European expansion 3. Structured career plan and mentorship from the founders Operations Analyst (Condominium Management) \| Lisbon (On-site) \| Full\-time About Condoroo Condoroo is a Lisbon-based startup applying Artificial Intelligence to condominium management, with a mission to revolutionize the European market. We are experiencing rapid growth and already manage over 5\.000 units, combining experienced property managers, task automation, and our specialized chatbot to make condominium life simple, efficient, and hassle-free. Your Responsibilities * Daily operations management: open, monitor, and close maintenance tasks (e.g., electricians, plumbers, cleaning). * Support for condominium owners: respond to and process requests via email, phone, and chatbot. * Organize and conduct condominium assemblies. * Financial analysis: issue and track invoices, perform reconciliations, and follow up on payments. * Reporting and KPIs: prepare weekly and monthly reports (e.g., number of work orders, response times, satisfaction scores). * Database maintenance: ensure contracts, buildings, and interventions records are always up to date. * Cross-team collaboration: work closely with Product, Tech, and Finance teams to align metrics and SLAs. Requirements (Mandatory) * Excellent written and verbal communication in Portuguese and intermediate English proficiency. * Strong customer orientation: proactivity and sense of urgency. * Analytical ability, attention to detail, and exceptional organizational skills. Nice-to-Have Qualifications * Bachelor’s degree in Management, Engineering, Law, Political Science, or a related field. * Fluent English proficiency. What We Offer * Central office in Lisbon (Rua Castilho) – 100% on-site. * Small, multidisciplinary team with a strong culture of autonomy. * Direct impact on product strategy and European expansion. * Structured career plan and mentorship from the founders. * Meal allowance. How to Apply: **https://hello.condoroo.ai/applications** Employment Type: Full-time Compensation: €1,300.00 \- €1,500.00 per month Work Location: On-site