Sales Associate

Description

Job Summary: We are seeking Sales Associates for Leroy Merlin who are passionate about understanding customers' needs and offering the best solutions in products and services, ensuring personalized and proactive service. Key Highlights: 1. Personalized and proactive customer service 2. In-depth knowledge of products and digital tools 3. Career development plan and individual growth #### **Sales Associates, we need you on our LEROY MERLIN team.** #### **Do you want to make a difference in our customers' daily lives? Do you enjoy understanding their needs and helping them find the best solutions? We want to meet you!** #### **Your day-to-day responsibilities** * Deliver proactive, personalized, and mobile service, building foundations for a trusting relationship that ensures retention of the Resident Customer; * Take ownership of solution-based selling to the Customer, accurately anticipating and identifying the Resident Customer's needs, and supporting them throughout the selection process of the optimal solution (product + complementary items + service) to fulfill those needs; * Possess in-depth knowledge of the product range within your department and its complementary offerings, conveying confidence and professionalism to the Resident Customer; * Understand and utilize digital tools available to the Resident Customer, as well as various sales channels (website and kiosk), to deliver the best possible experience; * Know, propose, and sell the various services offered by LEROY MERLIN in your store—and their benefits—including delivery, installation, Home Card, maintenance, financing, energy certification, roof bars, tool rental, and van rental, among others; * Follow up on quotations, ensuring contact with the Customer; Support complaint management, SPV processes, and returns. #### **Who we are looking for** * Educational qualifications equivalent to completion of 12th grade or a Technical Professional Course; * 1–2 years of experience as a sales associate; * Availability to work rotating shifts, either part-time or full-time; * Genuine interest in customers and their needs; * Passion for technical products and their application; * Solid user-level computer skills; * Strong interpersonal and teamwork abilities; * Excellent communication skills, strong business orientation, and results-driven mindset. #### **What we offer** * Integration into a multinational company offering competitive salaries and variable compensation aligned with your experience and qualifications; * Benefits and partnerships with over 200 brands; * Career development plan, including access to an individual development program enabling growth within our organization; * Initial training for onboarding into the company and role; * Well-being policies, including up to 30 annual leave days; * Employee referral program with incentives for each recommended candidate successfully hired onto the team; * Flexible work policy; * Meal benefits, including soup, fresh fruit, bread, butter, cereals, milk, and yogurts; * 10% discount at Leroy Merlin stores; * Health and life insurance; * 1 day of corporate volunteering. #### **About us** Leroy Merlin is a market leader in DIY, construction, decoration, and gardening, with a strong presence in Portugal. Committed to innovation, sustainability, and customer experience, we provide a dynamic and collaborative work environment where we value diversity, creativity, and proactivity. We place people at the heart of all decisions and live by a Human First culture, where every employee is a leader with the opportunity to grow.