Cashier Operator - Full-time

Description

Job Summary: We are looking for a proactive and organized professional, passionate about customer service, to manage customer reception, needs, and repair processes at the Cascais store. Key Highlights: 1. Integration into a multinational company with a Human First culture. 2. Initial training and opportunities for professional growth. 3. A dynamic and collaborative work environment. #### **Store: Cascais** #### **Your Day-to-Day** * Ensure excellent customer reception at any touchpoint; * Welcome customers personally at the Welcomer, adapting communication and service to each customer type, promoting relational rather than transactional service; * Identify customer needs, providing simple information on product availability and location, order status, services, or in-store procedures; * Receive SPV customers, initiating repair processes and spare parts requests, while being familiar with procedures and the Saveo tool; * Manage the store's CRM independently, offering appropriate solutions based on the customer’s situation and coordinating with respective store departments when necessary; * Organize tasks considering peak customer traffic periods, always prioritizing customer service; * Independently and effectively manage customer waiting situations, handling conflicts to ensure full customer satisfaction. #### **Who We Are Looking For** * Educational qualifications equivalent to completion of 12th grade; * Professional experience of 1 to 2 years; * Passion for customers and their needs; * Interpersonal and teamwork skills; * Ability to handle stress; * Organizational ability and sense of responsibility; * Initiative and proactivity. #### **What We Offer** * Integration into a multinational company with a competitive salary and variable compensation, adjusted to your experience and qualifications; * Benefits and partnerships with over 200 brands; * Initial training for integration into the company and role; * Well-being policies, including up to 30 annual leave days; * Employee referral program, with incentives for each recommended candidate who joins the team; * Flexible work policy; * Meal benefits, including soup, fresh fruit, bread, butter, cereals, milk, and yogurts; * 10% discount at Leroy Merlin stores; * Health and life insurance; * 1 day of corporate volunteering. #### **About Us** Leroy Merlin is a leading company in DIY, construction, decoration, and gardening, with a strong presence in Portugal. Committed to innovation, sustainability, and customer experience, we offer a dynamic and collaborative work environment where we value diversity, creativity, and proactivity. We place people at the center of all decisions and live by a Human First culture, where every employee is a leader with the opportunity to grow.