Support Technician / Helpdesk

Description

Job Summary: We are looking for a Support Technician / Helpdesk to handle and triage user requests, provide first-line technical support, and deliver on-site user support, as part of an innovative technology group. Key Highlights: 1. Integration into a technology group focused on innovation and collaboration 2. Opportunity for technical development and continuous learning 3. Dynamic and collaborative work environment **iCreate Consulting \| Tech For a Better Future** We are a technology group with over 20 years of experience. Our focus is empowering our clients to tackle the most complex challenges through innovative solutions. Our mission is to deliver the best experience—both for our team and for our clients—collaboratively building a better world through technology. **Support Technician / Helpdesk** Responsibilities: − Handling and triaging user requests and incidents; − First-line technical support for workstations, standard applications, and collaborative tools; − Basic technical support for devices, printers, peripherals, mobility, and access; − Logging, routing, and tracking of tickets; − Ongoing operational support for internally managed support activities; − Escalation of incidents to higher support levels, whenever necessary; − Reinforcement of daily response capacity and functional redundancy in user support; − On-site proximity support to users. **Qualifications, certifications and experience:** − Academic background in Computer Science, Information Technologies or related fields; − Experience in **first-line technical support and proximity user support**; − Experience in **handling routine requests and incidents**; − Knowledge of productivity and collaboration tools; − Experience in **basic configuration of equipment, peripherals, and workstations**; − Familiarity with ticketing platforms and support processes; − Ability to appropriately escalate issues to higher support levels; − Strong communication skills with users; − Quick response time, teamwork spirit, and ability to coordinate with internal teams; − Availability for on-site support and operation in demanding environments. **What we offer:** − Integration into a technology group strongly focused on innovation and collaboration; − Participation in projects with direct impact on user experience; − Opportunity for technical development and continuous learning; − Dynamic and collaborative work environment; − Health and wellbeing promotion policy (ClubIn) and corporate social responsibility initiatives; − Performance bonuses; − Comprehensive health insurance; − Exclusive access to activities of our Nautical Club; − Access to our Wine Club featuring various initiatives and discounts; − Team-building events and activities; − Partnerships and discounts for healthcare and wellbeing, sports, retail, and dining services. Type of position: Full-time, Temporary or Fixed-term Employment Contract Contract duration: 12 months Benefits: * Meal card/ticket * Health insurance Work location: On-site