Job Summary: Proactive and personalized service, focused on solution-based sales and retaining the Resident Customer, with in-depth knowledge of products and services. Key Highlights: 1. Proactive and personalized service to foster customer loyalty 2. Focus on solution-based sales and fulfilling customer needs 3. Dynamic and collaborative work environment focused on growth #### **Store: Portimão** #### **Your day\-to\-day** * Deliver proactive, personalized, and mobile service, establishing a foundation of trust that ensures Resident Customer retention; * Take responsibility for solution-based sales to the Customer, anticipating and accurately identifying the Resident Customer’s needs, and supporting\-them in selecting the optimal solution (product \+ complementary items \+ service) to fulfill those needs; * Possess in-depth knowledge of the product range within my department and its complementary offerings, conveying confidence and professionalism to the Resident Customer; * Know the digital tools available to support the Resident Customer and the various sales channels (website and kiosk), using them to deliver the best possible experience; * Know, propose, and sell the various services offered by LEROY MERLIN in my store—and their benefits: delivery, installation, Home Card, maintenance, financing, energy certification, roof rails, tool rental, and van rental, among others; * Process payments at the Advisory Point. #### **Who we are looking for** * Educational qualifications equivalent to 12th grade / Technical Professional Course; * 1 to 2 years’ experience as a sales associate; * Good user-level computer skills; * Strong interpersonal and teamwork skills; * Excellent communication skills, with strong business and results orientation; * Initiative, critical thinking, and entrepreneurial spirit; * Passion for customers and their needs; * Interest in technical products and their applications; #### **What we offer** * Opportunity to join a multinational company offering a competitive salary and variable compensation aligned with your experience and qualifications; * Benefits and partnerships with over 200 brands; * Initial training to support integration into the company and role; * Well-being policies, including up to 30 annual leave days; * Employee referral program, with incentives for each recommended candidate who joins the team; * Flexible working policies; * Meal benefits, including soup, fresh fruit, bread, butter, cereals, milk, and yogurts; * 10% discount at Leroy Merlin stores; * Health and life insurance; * One day of corporate volunteering. #### **About us** Leroy Merlin is a market leader in DIY, construction, decoration, and gardening, with a strong presence in Portugal. Committed to innovation, sustainability, and customer experience, we provide a dynamic and collaborative work environment where we value diversity, creativity, and proactivity. We place people at the heart of every decision and live a Human First culture, where every employee is a leader with the opportunity to grow.
João Santos
Indeed · HR
João Santos
Indeed · HR
