Salesperson

Description

Job Summary: Proactive and personalized customer service, solution and service sales, and complaint management in the DIY and construction environment. Key Highlights: 1. Personalized customer service and solution sales 2. In-depth knowledge of products and services 3. Focus on customer satisfaction and trust-based relationships #### **Your Day-to-Day** * Deliver proactive, personalized, and mobile customer service, laying the foundation for a trust-based relationship that ensures retention of the Resident Customer; * Take responsibility for selling solutions to the Customer, anticipating and accurately identifying the Resident Customer’s needs, and supporting them in selecting the best solution (product + complementary items + service) to meet their needs; * Possess in-depth knowledge of the product range offered in my department and its complementary items, conveying confidence and professionalism to the Resident Customer; * Know the digital tools available to support the Resident Customer and the various sales channels (website and kiosk), using them to deliver the best possible experience; * Know, propose, and sell the various services offered by LEROY MERLIN in my store and their benefits: delivery, installation, Home Card, maintenance, financing, energy certification, roof rail systems, tool rental, and van rental, among others; * Follow up on quotations, ensuring contact with the Customer; Support complaint management, SPV processes, and returns. #### **Who We Are Looking For** * Educational qualification equivalent to 12th grade or a Technical Professional Course; * 1–2 years of experience as a salesperson; * Availability to work rotating shifts, either part-time or full-time; * Passion for customers and their needs; * Interest in technical products and their application; * Solid user-level computer skills; * Strong interpersonal and teamwork abilities; * Excellent communication skills, strong business orientation, and results-driven mindset. #### **What We Offer** * Integration into a multinational company offering a competitive salary and variable compensation, tailored to your experience and qualifications; * Benefits and partnerships with over 200 brands; * Career development plan, including access to an individual development program enabling growth within our organization; * Initial training for onboarding into the company and role; * Well-being policies, including up to 30 annual leave days; * Employee referral program, with incentives for each recommended candidate who joins the team; * Flexible working policy; * Meal benefits, including soup, fresh fruit, bread, butter, cereals, milk, and yogurts; * 10% discount at Leroy Merlin stores; * Health and life insurance; * 1 day of corporate volunteering. #### **About Us** Leroy Merlin is a market-leading company in DIY, construction, decoration, and gardening, with a strong presence in Portugal. Committed to innovation, sustainability, and customer experience, we provide a dynamic and collaborative work environment where we value diversity, creativity, and proactivity. We place people at the center of all decisions and live a Human First culture, where every employee is a leader with the opportunity to grow.