Back-Office Agent

Description

Summary: Join our shared services center in Porto as a Back-Office & Quality Specialist, delivering excellence-oriented support with zero telephone contact. Highlights: 1. No telephone calls; communication exclusively in writing. 2. Customer-facing expert role focused on technical accuracy and empathy. 3. Regulatory file analysis and administrative management activities. **Mandatory Recruitment Criterion** -------------------------------------- **Note:** This hiring process is open exclusively to individuals already residing locally. The company has no budget for relocation, moving assistance, or housing support. **Mission Overview** ------------------------------ Do you possess impeccable written French language skills and wish to revitalize your career within a renowned European coastal metropolis known for its growth and dynamism? Our shared services center in Porto is recruiting a **Back-Office & Quality Specialist**. What makes this role unique? **Zero telephone interaction (no calls at all).** You will communicate exclusively in writing using cutting-edge digital tools. As a backstage customer relationship expert, your role will be to deliver excellence-oriented support combining technical accuracy, responsiveness, and empathy. * **Communication channels:** Exclusive handling of text-based interactions (incoming emails and Live Chat moderation). * **Core responsibilities:** Regulatory file analysis, verification of supporting document compliance, and general administrative management in French. * **Work environment:** On-site position based in Porto. Work is performed physically in our offices, with potential future transition to a hybrid model depending on the project to which you are assigned. **Financial Package & Social Benefits** ------------------------------------------ To recognize precision, consistency, and commitment, we offer a transparent and fixed remuneration policy: * **Gross base salary (L2 scale):** €1,120 per month (paid over 14 months annually). * **Guaranteed onboarding allowance:** €100 per month (performance bonus automatically paid throughout your first six months to support your initial integration). * **Attendance bonus:** €25 per month to reward punctuality at the office. * **Meal allowance:** Approximately €126 per month (credited directly in cash on your payslip). * **Additional benefits:** Immediate access upon joining to premium private health insurance, preferential rates at a network of fitness centers, and exclusive discounts with partner brands. * **Estimated gross monthly income:** Approximately **€1,371** (sum of regular monthly bonuses, excluding deferred 13th and 14th-month payments). **Scheduling & Work-Life Balance** -------------------------------------------------- To balance operational excellence with respect for your personal time, schedules follow predictable rotation patterns: * **Monday to Friday:** Fixed office hours from 09:00 to 18:00. * **Saturday:** Operational coverage provided via scheduled rotating shifts between 10:00 and 20:00. * **Weekly rest:** Sunday is a fixed and guaranteed day off. If working Saturday, a second mandatory recovery day is scheduled during the week. **Required Profile: Skills & Soft Skills** -------------------------------------------------- * **Language proficiency:** Excellent written French (C1/C2 level mandatory) to ensure error-free responses. Professional-level English (minimum B2) is required for navigating IT systems and internal tools. * **Digital agility:** Technical ability to operate multiple customer management interfaces (CRM software) and manage several simultaneous chat sessions. * **Analytical rigor:** Sharp, methodical observational skills (the famed “eagle eye”) enabling immediate detection of even the smallest inconsistencies or data entry errors. * **Professional demeanor:** Ability to consistently maintain an impeccable, courteous, solution-oriented written tone—even when handling sensitive complaints. **Living in Porto** --------------------------- Working in the Porto metropolitan area offers an ideal quality of life. Renowned for its majestic bridges spanning the Douro River, world-famous port wine cellars, and historic charm, the city strikes a perfect balance—delivering outstanding living standards combined with moderate daily living costs, thereby significantly optimizing your purchasing power. **Application Process** ---------------------------- Do you meet these language requirements and already reside in Portugal? Take your professional future to the next level—submit your updated CV (in French or English) today!