ERP Support Technical (m/f/d)

Description

Job Summary: We are seeking an ERP Support Technical to join our IT team, playing an active role in managing and optimizing support for internal users, ensuring first-line support and contributing to the continuous improvement of Microsoft Dynamics 365 Business Central ERP system processes. Key Highlights: 1. Join the IT team with an active role in ERP support management 2. Be part of a company transforming mobility and sustainability 3. Participate in projects for process improvement and implementation of new functionalities ### **Job Posting Information** Requirement Type **Recruitment**Opening Date **01\-04\-2026**INR/INE Code **RHN/R/26/4101/1**Company **KINTO PORTUGAL, S.A.**Functional Area **Information Technologies and Digital Projects**District/Municipality **Porto**City **Vila Nova de Gaia**Postal Code **4430\-247**Country **Portugal**Job Type **Full time**Industry **Rental Services**### **Job Description** Do you want to join a company transforming mobility by offering solutions that promote simplicity and sustainability? Do you have solid ERP experience—particularly with Microsoft Dynamics 365 Business Central—and are you looking for a new, impactful challenge? KINTO is looking for you. We are seeking an **ERP Support Technical** to join our IT team, playing an active role in managing and optimizing support for internal users. You will be responsible for delivering first-line support, as well as contributing to the continuous improvement of processes, ensuring the efficiency of the Microsoft Dynamics 365 Business Central ERP system. **What we expect from you:** * Bachelor’s degree in Management Information Systems, Information Systems, or related fields * Minimum of 3 years’ experience in ERP support * Solid experience with Microsoft Dynamics 365 Business Central or Navision (preferred) * Functional knowledge of at least one business area: finance, procurement, sales, or logistics * Experience in first-line support and ticket management * Experience with SAP, Oracle, PHC, Primavera, or other market ERP systems will be considered * Experience in medium- or large-scale environments is valued * Ability to independently diagnose and resolve issues; customer orientation; ability to work under pressure; priority management skills; proactivity; autonomy; and teamwork spirit. **Your responsibilities:*** Handling and resolving first-line support requests for Business Central * Diagnosing, triaging, and escalating incidents as needed * Logging and tracking tickets in the helpdesk system * Supporting users across Finance, Procurement, Sales, Logistics, and KINTO Renting modules * Collaborating with the technical and functional teams of our partner to resolve complex issues * Preparing support documentation, manuals, and procedures * Participating in projects for process improvement and implementation of new functionalities. **What we offer:*** Opportunity to join a leading multinational company in its industry * Competitive compensation aligned with the role * A range of current benefits and the chance to work in a relaxed, consistently motivated environment. **If you share our values and possess what it takes to stay one step ahead, we want to meet you!**