Job Summary: Ensure personalized and relational customer service by identifying customer needs, managing repair processes, and optimizing satisfaction. Key Highlights: 1. Integration into a multinational company with competitive salary and variable compensation 2. Initial training and welfare policies with 30 annual leave days 3. 10% discount at Leroy Merlin stores and meal benefits **Your day\-to\-day** * Ensure high-quality customer service at any point of contact; * Welcome customers at the Welcomer in a personalized manner, adapting communication and service to each customer type, promoting relational rather than transactional service; * Identify customer needs, providing simple information on product availability and location, order status, services, or store procedures; * Serve SPV customers, initiating repair processes and spare parts requests, while knowing procedures and the Saveo tool; * Manage the store's CRM independently, offering appropriate solutions for each customer situation and coordinating with respective store departments when necessary; * Organize tasks considering peak customer traffic periods, always prioritizing customer service; * Independently and effectively manage customer waiting situations, handling conflicts to ensure full customer satisfaction. **What we offer** * Integration into a multinational company with competitive salary and variable compensation, adjusted to your experience and qualifications; * Benefits and partnerships with over 200 brands; * Initial training for integration into the company and role; * Welfare policies, with up to 30 annual leave days; * Employee referral program with incentives for each recommended candidate who joins the team; * Flexible work policy; * Meal benefits, including soup, fresh fruit, bread, butter, cereals, milk, and yogurts; * 10% discount at Leroy Merlin stores; * Health insurance and life insurance; * 1 day of corporate volunteering. Compensation: €1,500.00 \- €2,500.00 per month Benefits: * Remote work Work Location: On-site
João Santos
Indeed · HR
João Santos
Indeed · HR
