Back-Office Agent

Description

Summary: Join an international center as a Back-Office Customer Support Officer to provide responsive and rigorous user support, with 100% text-based communication. Highlights: 1. 100% text-based user support (emails and chat), no phone calls 2. Technical file analysis and administrative procedure follow-up 3. A role focused on rigor and analysis within a dynamic environment **Mandatory prerequisite:** This position is strictly reserved for candidates already residing within the national territory. No relocation allowance, housing financial assistance, or reimbursement for transportation/moving expenses will be provided for this position. ### **Job Overview** Are you fluent in French and seeking new professional opportunities within a vibrant European metropolis renowned for its quality of life and economic dynamism? Join our international center in Porto as a **Back-Office Customer Support Officer**. **What makes this role unique? Zero telephone call handling (0% voice).** All your interactions will be exclusively written, using modern digital tools. Behind the scenes, your role will be to deliver responsive, rigorous, and empathetic user support. * **Communication channels:** 100% text-based interactions (incoming emails and live chat). * **Core responsibilities:** Technical file analysis, verification of supporting document compliance, and follow-up of associated administrative procedures. * **Work conditions:** On-site position at our Porto office. The role starts fully on-site, with potential evolution toward a hybrid schedule (partial remote work) depending on project needs. ### **Compensation & Social Benefits** We value team consistency and commitment through a transparent and attractive salary structure: * **Fixed salary (L2 scale):** €1,120 gross per month (paid over 14 months). * **Integration bonus:** €100 per month (guaranteed allowance paid monthly during your first 6 months). * **Attendance bonus:** €25 per month to reward punctuality on-site. * **Meal allowance:** Approximately €126 net per month (paid directly in cash on your payslip). * **Additional benefits:** Premium private health insurance from day one, preferential rates at a network of gyms, and exclusive discounts with our partner brands. **Estimated total monthly income:** Approximately **€1,371 gross** (sum of regular bonuses, excluding deferred payment of the 13th and 14th months). ### **Working Time Organization** To ensure predictable schedules and protect your personal life, rosters are organized on a rotating basis: * **Monday to Friday:** Standard office hours, from 09:00 to 18:00. * **Saturday:** Rotating shifts between 10:00 and 20:00. * **Weekly rest:** Sunday is guaranteed as a rest day. If you work on Saturday, a second recovery day is automatically scheduled during the week. ### **Required Profile: Skills & Qualities** * **Language skills:** Excellent written French (C1/C2 level required). Professional English proficiency (minimum B2) is required to navigate our software and consult internal documentation. * **Digital fluency:** Ability to easily use various customer relationship management (CRM) systems and handle multiple simultaneous chat conversations. * **Rigor & analytical ability:** Methodical mindset and attention to detail to immediately identify data entry errors or anomalies. * **Interpersonal approach:** Careful, professional, solution-oriented written communication—even when handling complex complaints. ### **Living and Working in Porto** Working in Porto means enjoying an exceptional quality of life. Between its iconic bridges, the scenic beauty of the Douro River, and the charm of its UNESCO-listed historic center, the city offers a perfect daily balance. Moreover, its moderate cost of living allows you to concretely optimize your purchasing power. ### **Application** Do you currently reside in Portugal and does this profile match your background? Give your career a fresh boost—send us your updated CV today (in **French** or **English**)!