Customer Support Assistant - E-commerce

Description

Job Summary: An expanding company is seeking a communicative, organized, and customer-oriented Customer Support Assistant, focused on problem resolution and ensuring an excellent customer experience. Key Highlights: 1. Integration into a solid and rapidly growing company 2. Young, dynamic, and collaborative work environment 3. Opportunity for professional growth and development We are a company with a strong presence in both national and international markets, specializing in the online sale of pharmacy and health products. We are currently experiencing significant growth and expansion. To support this growth and strengthen our operations, we aim to hire a **Customer Support Assistant**. We are looking for a communicative, organized, and customer-oriented individual who enjoys direct interaction and possesses strong problem-solving skills. We are a young, ambitious, and dynamic team; therefore, we value a positive attitude, a collaborative spirit, and the willingness to grow with us. **Main Responsibilities:** * Customer service and support via email, chat, and WhatsApp; * Clarification of questions regarding products, orders, and processes; * Order tracking and management in coordination with the warehouse; * Handling delivery issues, including direct contact with courier services; * Efficient and professional resolution of issues and complaints; * Ensuring an excellent customer experience across all interactions; * Recording and updating information in internal systems; * Collaboration with internal teams for continuous service improvement. **Candidate Profile:** * Experience in customer service within an e\-commerce context (preferred); * Excellent written and verbal communication skills; * Strong customer orientation and problem-solving ability; * Ability to organize and manage multiple tasks; * Proactivity and autonomy; * Good knowledge of digital tools and customer service platforms. **What We Offer:** * Base salary commensurate with the role and demonstrated experience; * Meal allowance of €10 (paid over 12 months); * Annual profit-sharing bonus; * Health insurance plan; * Birthday leave; * Discounts on products, fuel, electricity, and services; * Integration into a solid and rapidly growing company; * Young, dynamic, and collaborative work environment; * Participation in a project with high expansion potential; * Opportunity for professional growth and development. If you seek to join a growing company and become part of a motivated, results-oriented team, please send your application to **rhallpharma@gmail.com**. Salary: €920.00 \- €1,000.00 per month Benefits: * Meal card/ticket * Commercial discounts * Free parking Work location: On-site