Logistics Operator - Full-time

Description

Job Summary: Responsible for proactive and personalized service, solution sales, and product management, ensuring the satisfaction and loyalty of the Resident Customer. Key Highlights: 1. Proactive and personalized customer service 2. Product offering management and section organization 3. Integration into a multinational company with a Human First culture **Store: Maia** #### **Your day-to-day** * Deliver proactive, personalized, and mobile service, establishing the foundation for building a relationship of trust that ensures Resident Customer loyalty; * Responsible for solution sales to the Customer, anticipating and accurately identifying the Resident Customer’s needs, supporting them in selecting the best solution (product + complements + service) to fulfill their need; * Possess in-depth knowledge of the product offerings in my section and their complements, conveying confidence and professionalism to the Resident Customer; * Ensure Clean, Signposted, and Safe presentation of my linear, striving for an attractive display of products on shelves/podiums, as well as all didactic materials and informative signage in the section (labels and prices); * Contribute to maintaining high stock quality in my section, implementing necessary action plans to address AVS, non-viable items, overstock, and visual stockouts, ensuring effective communication flow with the Store Logistics team; * Proactively conduct walkthroughs of the aisle(s) under my responsibility, promoting cleanliness of displays, linears, aisles, and advisory points; * Support complaint handling, SPV processes, and returns. #### **Who we are looking for:** * Educational qualification equivalent to 12th grade; * 1 to 2 years of professional experience; * Good computer skills from an end-user perspective. * Knowledge of and ability to operate material handling equipment (preferred); * Strong interpersonal and teamwork skills; * Stress resilience; * Organizational ability and sense of responsibility; * Initiative and proactivity. #### **What we offer** * Integration into a multinational company with competitive salary and variable compensation, adjusted to your experience and qualifications; * Benefits and partnerships with over 200 brands; * Initial training for integration into the company and role; * Well-being policies, including up to 30 annual leave days; * Employee referral program with incentives for each recommended candidate who joins the team; * Flexible work policy; * Meal benefits, including soup, fresh fruit, bread, butter, cereals, milk, and yogurts; * 10% discount at Leroy Merlin stores; * Health insurance and life insurance; * 1 day of corporate volunteering. #### **About us** Leroy Merlin is a leading company in DIY, construction, decoration, and gardening, with a strong presence in Portugal. Committed to innovation, sustainability, and customer experience, it offers a dynamic and collaborative work environment where we value diversity, creativity, and proactivity. We place people at the center of every decision and live a Human First culture, where every employee is a leader with the opportunity to grow.