Booking & Operations

Description

Job Summary: We are seeking a Tourism Technician to support travel consultants and ensure transformative experiences through operational travel management. Key Highlights: 1. Full reservation management and specialized support for travel consultants. 2. Guarantee of high-quality, personalized customer service. 3. Opportunity for growth in a collaborative and inclusive environment. **About iCliGo** Founded in 2014, iCliGo is an innovative platform connecting travelers with independent, qualified travel consultants. This Portuguese multinational has evolved into a technology-driven company dedicated to fulfilling the needs and dreams of a new generation of travelers and entrepreneurs. We take pride in fostering a collaborative and inclusive workplace where every team member has the opportunity to grow and succeed. **About the Role** We need a dedicated Tourism Technician whose role will be vital in supporting our consultants and ensuring that every planned trip becomes a transformative experience. You will play an essential part in the operational management of trips, ensuring all details contribute to memorable experiences. **Your Responsibilities** * Full management of customer reservations, including creation, modification, and cancellation; * Specialized support for our travel consultants; * Delivery of high-quality customer service, with attention to detail and personalization; * Contribution to continuous improvement of our services and processes. **Experience Requirements** * Bachelor’s degree in Tourism; * Minimum of 2 years’ professional experience in a travel agency or tour operator; * Proficiency in airline reservation systems (GDS), preferably Amadeus; * Exceptional customer service skills and interpersonal warmth; * Flexibility to work varied hours and shifts; * Fluency in English, Spanish, or French (spoken and written). Employment Type: Full-time Work Location: On-site