Hostel Receptionist

Description

Job Summary: We are looking for a responsible, dynamic, and customer-oriented Hostel Receptionist capable of delivering an excellent experience to our guests. Key Highlights: 1. Integration into a young and multicultural team 2. Dynamic work environment 3. Guest service and reception (check-in and check-out) We are recruiting a **Hostel Receptionist** to join our team at Fantasy Hostel Porto. We seek a responsible, dynamic, and highly customer-focused individual capable of delivering an outstanding experience to our guests. **Main Responsibilities:** * Guest service and reception (check\-in and check\-out) * Reservation management and administrative support * Provision of tourist information and general assistance to guests * Ensuring a welcoming and professional environment * Resolving issues and supporting complaint management **Mandatory Requirements:** * Fluency in **Portuguese and English** * Experience in **customer service** * Proficiency in computer use (end-user level) * Punctuality and attendance * Strong communication skills **Preferred Qualifications:** * Prior experience in **reception, hospitality, or hostels** * Familiarity with **hostel management systems / reservation management systems** * Knowledge of **other languages** * **Empathetic, patient, and stress-resilient** individual * Ability to interact with **people from diverse cultures and backgrounds** * Team spirit and positive attitude **We Offer:** * Integration into a young and multicultural team * Dynamic work environment * Terms to be determined according to demonstrated experience \*Please submit your CV with an updated photo\* Type of Position: Full-time Experience: * Customer service: 1 year (Mandatory) Language: * English (Mandatory)