Client Workspace Manager

Description

Job Summary: We are seeking a Client Workspace Manager to manage and evolve Digital Workplace and Endpoint Management services at scale, with emphasis on continuity, security, and continuous improvement. Key Highlights: 1. Manage and evolve Digital Workplace and Endpoint Management services 2. Central role in defining strategies and operational governance 3. Focus on automation and continuous process improvement **About Us:** At Sourcing Trust, we are committed to delivering innovative, reliable, and customized technology solutions that empower businesses to thrive in a rapidly evolving digital landscape. Focused on excellence, integrity, and collaboration, we build lasting partnerships by understanding the unique needs of each client and providing specialized support across all stages. Our team is dedicated to fostering a positive and inclusive workplace where every employee’s contribution is valued, encouraging continuous growth, learning, and shared success. Join us and become part of a passionate organization driven by innovation and excellence. **About the Role:** We are recruiting a **Client Workspace Manager** to join a team responsible for managing and evolving **Digital Workplace and Endpoint Management** services within a large-scale enterprise environment. This role will play a central part in defining strategies, governance, and operational management of the device and application lifecycle, ensuring service continuity, adherence to security and compliance requirements, and continuous operational improvement. The professional will be responsible for overseeing endpoint management, policies and configurations, application rollouts, licensing, and deprovisioning processes, collaborating closely with offshore teams and Managed Service Providers (MSPs). **Responsibilities:** * Manage **Microsoft Intune** operations and device lifecycle, including deployment, updates, patching, and decommissioning; * Define and maintain standard configurations, images, and application packages; * Manage policies, configurations, and phased rollouts of applications and devices using pilot groups and change windows; * Ensure adherence to **compliance, security, and audit** requirements on endpoints; * Manage **Conditional Access** policies, security configurations, and baselines; * Monitor software licensing and usage, promoting cost optimization and compliance adherence; * Ensure correct association between user identities and devices, and enforce appropriate deprovisioning processes; * Collaborate with **ServiceNow**, particularly regarding catalogs, request workflows, runbooks, and incident processes; * Coordinate offshore teams and Managed Service Providers, monitoring **SLAs, KPIs, and service levels**; * Participate in and lead regular service review meetings; * Ensure compliance with contracts, standards, Statements of Work (SOWs), and Service Level Agreements (SLAs); * Promote process automation and development of reusable configurations and solutions. **Requirements:** * Professional experience in **Endpoint Management and Client Workplace Services**, ideally within large-scale enterprise environments; * Hands-on experience with **Microsoft Intune, Windows Autopilot, and Conditional Access**; * Solid knowledge of **endpoint compliance, security baselines, and governance frameworks**; * Experience managing devices and applications, including secure configuration and phased rollout management; * Experience managing **software licensing**, cost optimization, and compliance tracking; * Experience coordinating offshore teams and/or Managed Service Providers, including **SLA and KPI monitoring**; * Strong orientation toward **automation and continuous improvement** of policies, devices, images, and applications; * Ability to operate from a platform perspective, prioritizing reusable solutions, automation, and self-service; * Knowledge of **ServiceNow** and its operational processes is an advantage; * Experience with **SCCM/MECM** is an advantage; * Familiarity with Linux endpoint management solutions such as **JumpCloud, NinjaOne, Fleet MDM**, or similar is an advantage; * **Fluency in English**, both spoken and written; * Strong communication, organizational, and stakeholder coordination skills. Work Location: Hybrid remote work in Ovar