Description
Job Summary:
Proactive and personalized customer service, solution selling, product and service management, contributing to customer satisfaction and stock quality.
Key Highlights:
1. Proactive and personalized service to the Resident Customer.
2. Selling solutions to the customer by anticipating and identifying needs.
3. Integration into a multinational company with a competitive salary.
#### **Store: Guarda**
#### **Your Day-to-Day**
* Deliver proactive, personalized, and mobile customer service, establishing foundations for building a relationship of trust that ensures Resident Customer loyalty;
* Be responsible for selling solutions to the customer by accurately anticipating and identifying the Resident Customer’s needs, supporting them in selecting the best solution (product + complementary items + service) to meet their needs;
* Possess in-depth knowledge of the product range in your department and its complementary offerings, conveying confidence and professionalism to the Resident Customer;
* Know, propose, and sell the various services offered by LEROY MERLIN in your store and their benefits: delivery, installation, Home Card, maintenance, financing, energy certification, roof rails, tool rental, and van rental, among others;
* Participate in preparing and implementing OPCOMs, new collections, POGs, podiums, and tops, contributing to the creation of attractive commercial spaces in close collaboration with the Store Logistics team;
* Contribute to maintaining high stock quality in your department, ensuring implementation of necessary action plans to address AVS, non-viable items, excess stock, and visual stockouts, while guaranteeing effective communication flow with the Store Logistics team;
* Follow up on quotations, ensuring contact with the customer.
#### **Who We Are Looking For**
* Educational qualifications equivalent to 12th grade or a Professional Technical Course;
* 1–2 years of experience as a sales associate;
* Interest in technical products and their application;
* Solid user-level computer skills;
* Strong interpersonal and teamwork abilities;
* Excellent communication skills, strong business and results orientation;
* Initiative, critical thinking, and entrepreneurial spirit;
* Passion for customers and their needs.
#### **What We Offer**
* Integration into a multinational company with a competitive salary and variable remuneration aligned with your experience and qualifications;
* Benefits and partnerships with over 200 brands;
* Initial training for integration into the company and role;
* Well-being policies, including up to 30 annual leave days;
* Employee referral program with incentives for each recommended candidate who joins the team;
* Flexible working policy;
* Meal benefits, offering soup, fresh fruit, bread, butter, cereals, milk, and yogurts;
* 10% discount at Leroy Merlin stores;
* Health and life insurance;
* 1 day of corporate volunteering.
#### **About Us**
Leroy Merlin is a market leader in DIY, construction, decoration, and gardening, with a strong presence in Portugal. Committed to innovation, sustainability, and customer experience, we provide a dynamic and collaborative work environment where we value diversity, creativity, and proactivity. We place people at the heart of all decisions and live by a Human First culture, where every employee is a leader with opportunities to grow.
Full-time
Onsite
Covilhã,Castelo Branco
