About the role We are strengthening our Credit Control Department in Belas with a collections technician. We are looking for a dynamic and proactive professional who will ensure the effective and timely execution of all activities related to managing and recovering debts owed to the company. Main Responsibilities: Accounts Receivable Management: * Analyze customer accounts and ensure payments are made within agreed deadlines. * Update and maintain accurate records of collection transactions. Customer Contact: * Contact customers by phone, e\-mail, or letter to collect overdue payments. * Resolve issues related to accounting documents and payments in a professional manner. Negotiation: * Negotiate payment plans with customers experiencing financial difficulties. * Propose solutions beneficial to both the company and the customer, ensuring credit recovery. Payment Follow\-up: * Follow a collection schedule, make phone calls, and send emails requesting payment. * Coordinate with the finance department to track payments and update account statuses. Reporting and Documentation: * Prepare reports on collection status, detailing received payments and outstanding balances. * Maintain detailed records of all interactions with customers. Internal Support: * Collaborate with other departments, such as sales and customer service, to resolve collection issues. * Participate in team meetings to discuss collection strategies and improve processes. Required Skills and Competencies: Communication: Excellent verbal and written communication skills to interact effectively with customers and colleagues. Negotiation: Ability to negotiate payment terms and resolve disputes effectively. Organization: Attention to detail and organizational skills to manage multiple accounts and tasks simultaneously. Technical Knowledge: Familiarity with PHC and Office software. Persistence: Ability to handle resistance and continue follow\-up until issues are resolved. Empathy: Ability to understand the customer's situation and seek mutually beneficial solutions. Education and Experience: Education: 12th grade or higher education Experience: Previous experience in collection roles, credit management, or related fields. Reply to: carla.realinho@valenteribeiro.pt Job Type: Full\-time Salary: €950.00 \- €1,050.00 per month Benefits: * Meal Voucher/Card * Free Parking