Job Summary: The Customer Service Associate supports healthcare professionals, customers, and partners by managing appointments, answering inquiries, and assisting with the platform, ensuring a positive experience. Key Highlights: 1. Join a technology company in the digital health sector 2. Technology-driven, collaborative environment with positive impact 3. Opportunity to contribute to improving access to healthcare Knok is recruiting a Customer Service Associate to join the Business Operations team in Porto, on a full-time and hybrid basis. The role focuses on supporting healthcare professionals, customers, and partners, ensuring home-visit appointments are scheduled, inquiries are answered, appointment requests are managed, and platform usage is supported. **Responsibilities:** Schedule home-visit appointments, ensuring process efficiency; Manage emails and calls related to home-visit appointments; Register and manage appointment booking requests; Support healthcare professionals in using the platform; Respond to customer inquiries and handle complaints; Provide clarifications regarding knok subscription plans; Ensure a positive experience for healthcare professionals, customers, and partners; Share feedback with other teams to improve processes and user experience. **Requirements:** Proficiency in computer skills and ability to use multiple tools simultaneously; Strong communication and persuasion skills; Team-oriented mindset; Flexible working hours; Fluency in Portuguese, both spoken and written; Ability to communicate effectively across all organizational levels; Good command of English, both spoken and written; Customer orientation and ability to resolve situations professionally. **Preferred Qualifications:** Previous experience in customer service; Experience in healthcare-related companies; Experience in fast-paced, growing environments—preferably in technology companies; Experience working with healthcare providers or insurance companies. **Offer:** Full-time position; Hybrid work model in Porto; Join a technology company in the digital health sector; Direct interaction with healthcare professionals, customers, and partners; Opportunity to contribute to improving the healthcare access experience; Technology-driven, collaborative environment with positive impact on people's lives. **About knok:** Knok drives digital transformation in healthcare, aiming to make access to healthcare faster, more accessible, and personalized. Through a white-label, API-first platform and a Digital Front Door strategy, knok connects patients, providers, and healthcare professionals in a seamless, user-centered experience. Since 2015, knok has enabled over 2.5 million clinical interactions across more than 12 countries, combining technology, data, and a human-centered approach to improve health outcomes.
João Santos
Indeed · HR
João Santos
Indeed · HR
