Job Summary: Efficiently coordinate cargo pickup, distribution, and delivery operations, ensuring service quality, adherence to deadlines, and customer satisfaction. Key Highlights: 1. Coordinate cargo pickup, distribution, and delivery operations. 2. Ensure service quality and customer satisfaction. 3. Resolve incidents and maintain effective communication with partners and customers. Position: Administrative Technician – Cartage Location: Maia \- Porto Purpose: Ensure efficient coordination of cargo pickup, distribution, and delivery operations, guaranteeing service quality, on-time performance, and customer satisfaction. Main Responsibilities: * Ensure efficient execution of national pickup and distribution operations, meeting defined service level agreements. * Plan, organize, and monitor pickup and delivery services, ensuring proper cargo routing. * Coordinate activities with carriers, partners, and internal teams to promote smooth and efficient operations. * Track shipments throughout the entire operational cycle, ensuring timely resolution of incidents and information requests. * Validate and update operational data in systems, ensuring data reliability and process compliance. * Ensure control and validation of transport documentation, including dangerous goods (ADR), in accordance with legal and internal requirements. * Monitor operational non-conformities and implement corrective actions whenever necessary. * Serve as the operational point of contact for customers, partners, and drivers, ensuring effective, service-oriented communication. Job Requirements: Prior professional experience in administrative roles within transportation, logistics, or distribution. Competencies: User-level computer skills. Languages: Portuguese – Fluent English – Intermediate (preferred) Spanish – Intermediate (preferred)
João Santos
Indeed · HR
João Santos
Indeed · HR
