Job Summary: We are looking for a professional to handle customer inquiries, manage incidents, and ensure customer satisfaction, while assisting with administrative tasks and keeping information up to date. Key Highlights: 1. Comprehensive initial training and continuous mentoring. 2. Job stability and opportunities for professional growth. 3. Excellent work environment and constant team support. Main Responsibilities: * Respond to customer inquiries via email, chat, and other communication channels. * Efficiently and professionally manage requests and incidents. * Follow up on each case until proper resolution is achieved. * Keep information updated in the company's internal platforms. * Coordinate communication with other departments when necessary. * Ensure close, solution-oriented, and customer satisfaction-focused service. * Assist with administrative tasks related to customer service. Ideal Candidate Profile: * Excellent written communication skills and customer interaction ability. * Organized, responsible, and detail-oriented individual. * Ability to handle multiple tasks simultaneously. * Basic knowledge of Microsoft Office and computer tools. * Teamwork skills and ability to learn new procedures. * Positive, proactive, and problem-solving attitude. We Offer: * Comprehensive initial training and continuous mentoring. * 100% remote work. * Job stability and opportunities for professional growth. * Excellent work environment and constant team support. * Opportunity to join a growing company with internal development prospects. Benefits: * Flexible working hours * Remote work Work location: On-site
João Santos
Indeed · HR
João Santos
Indeed · HR
