Job Summary: Analyst responsible for evaluating, auditing, and managing new damage claims, interacting with various departments and clients to ensure proper collection or resolution, and identifying process improvements. Key Highlights: 1. Integration into a solid and credible Group 2. Professional and personal training and development 3. Real opportunity for career progression A century-old reference in the automotive and mobility sector, the JAP Group represents 17 automobile brands across more than 60 sales and repair locations under **CARBY**, owns **MATRIZAUTO** (the country's largest *megastore* for semi-new and used vehicles), and holds the *master franchise* for the car rental brand **SIXT** in Portugal. Nationally, it is also a benchmark in the agricultural and industrial machinery and cargo handling equipment market, through Entreposto Máquinas—the official representative of over 10 brands in this sector. In Africa, the Group operates in Angola, Kenya, Uganda, and Tanzania, where it is a growing force in the heavy vehicle (MAN) and agricultural and industrial machinery markets. In Mozambique, under the Entreposto brand, it is a reference provider of mobility solutions—including light and heavy vehicles, agricultural and industrial machinery, and other related services. Joining the JAP universe means committing to evolution and diversity across markets, customers, geographies, people, and teams. If you are seeking an attractive professional challenge, this project is for you! **Responsibilities:** \- Analyze and audit newly registered damages and their attribution to the respective user; \- Collect and archive supporting documentation; \- Interact with other departments to gather all essential information for the process; \- Create/request damage estimates; \- Report non-conformities; \- Contact clients regarding payment for new damages; \- Analyze client responses, particularly counter-evidence submitted; \- Negotiate and counter-argue, ensuring correct damage collection based on process viability, client type, and initial vehicle conditions; \- Decide whether or not to collect; identify improvement opportunities in performed tasks; \- Audit other departmental tasks, reporting all non-conforming situations; \- Perform other activities, not previously specified, necessary to achieve objectives and ensure smooth SIXT operations. **Profile:** \- Minimum compulsory education level (12th grade or equivalent); \- Administrative experience (preferred); \- Customer support and complaint management experience (preferred); \- Advanced English language skills (mandatory); \- Proficiency in Microsoft Office applications. **We Offer:** \- Integration into a solid and credible Group, currently implementing multiple growth projects; \- Training and opportunities for professional and personal development; \- Real opportunity for career progression, aligned with performance and demonstrated competencies; \- Favorable working conditions and social benefits (Health Insurance and Life Insurance). Type of position: Full-time
João Santos
Indeed · HR
João Santos
Indeed · HR
