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Job Summary: Customer service professional focused on personalized welcoming, needs management, conflict resolution, and task organization. Key Highlights: 1. Personalized and relational customer service 2. Needs management and conflict resolution 3. Integration into a multinational company with initial training **Your day\-to\-day** * Ensure excellent customer welcome at any service point; * Greet customers at the Welcomer in a personalized manner, adapting communication and service to each customer type, promoting relational rather than transactional service; * Identify customer needs, providing simple information on product availability and location, order status, store services or procedures; * Serve SPV customers, initiating repair processes and spare parts requests, while knowing procedures and the Saveo tool; * Manage the store's CRM independently, offering the appropriate solution for each customer situation and coordinating with respective store departments when necessary; * Organize your tasks considering peak customer influx periods, always prioritizing customer service; * Independently and effectively manage customer waiting situations, ensuring conflict resolution with customers and contributing to their full satisfaction. **What we offer** * Integration into a multinational company with a competitive salary and variable compensation, adjusted to your experience and qualifications; * Benefits and partnerships with over 200 brands; * Initial training for integration into the company and role; * Well\-being policies, including up to 30 annual leave days; * Employee referral program, with incentives for each recommended candidate who joins the team; * Flexible work policy; * Meal benefits, including soup, fresh fruit, bread, butter, cereals, milk, and yogurts; * 10% discount at Leroy Merlin stores; * Health insurance and life insurance; * 1 day of corporate volunteering. Compensation: €1,500.00 \- €2,500.00 per month Benefits: * Remote work Work location: On-site
