Head Waiter

Description

Job Summary: We are seeking a Head Waiter (m/f) with a passion for welcoming and caring for guests to join an outstanding team and lead service in a project offering an exclusive experience. Key Highlights: 1. Integration into an outstanding and prestigious team 2. Opportunity for professional development and continuous learning 3. Dynamic, challenging work environment focused on innovation We are looking for a Head Waiter (m/f) to join our team and be part of a project delivering an exclusive and distinctive experience to guests. If you are a team player and aspire to be part of the Pedro Lemos project, this is the ideal opportunity for you! Responsibilities: \- Supervise space organization and cleaning prior to service commencement \- Assign team tasks according to availability and experience \- Welcome and guide guests, ensuring a positive and distinctive experience \- Monitor guest satisfaction and proactively resolve issues \- Lead and train the team, ensuring performance targets are met \- Coordinate with the kitchen and guarantee quality of served dishes \- Manage dining room inventory and place necessary orders \- Ensure compliance with quality and safety standards \- Coordinate special events, ensuring organization and service excellence Profile: \- Minimum 3 years’ experience in dining room leadership roles or positions of high responsibility in top-tier gastronomic restaurants or 5-star hotels \- Genuine passion for welcoming and caring for guests, with exceptional attention to detail to create a memorable and exclusive experience \- Ability to lead, motivate, and develop a dining room team, fostering an environment of excellence, collaboration, and proactivity \- Solid knowledge of wines, other beverages, and the restaurant menu, with capacity to advise guests expertly and personally \- Experience in reservation management, table allocation, service coordination, and ensuring seamless flow throughout all meal phases \- Excellent communication and interpersonal skills—both with the team and with guests—including elegant and discreet handling of unexpected situations \- High degree of organizational ability, rigor in maintaining dining room mise en place and service procedures \- Fluency in Portuguese and English (mandatory). Knowledge of additional languages (French, Spanish) is an advantage \- Impeccable professional appearance reflecting the excellence of our restaurant \- Ability to anticipate needs, resolve problems effectively, and ensure full guest satisfaction \- Adaptability to flexible working hours and the dynamic nature of service, anticipating needs and acting proactively to ensure full guest satisfaction Offer: \- Integration into an outstanding team at one of Portugal’s most prestigious restaurants \- Opportunity for professional development and continuous learning within a top-tier team \- Dynamic, challenging work environment focused on innovation \- Opportunities for internal mobility and professional progression \- Remuneration commensurate with experience and performance Work Location: On-site