Summary: Join a remote customer service team in Portugal, supporting Dutch-speaking users of a digital wallet and payments platform with account and transaction inquiries. Highlights: 1. Support Dutch-speaking customers with account and transaction inquiries 2. Resolve issues accurately via digital channels 3. Contribute to team KPIs around quality and customer satisfaction Portugal · Remote · Full\-time · Start date: May 2026 ABOUT THE ROLE Work remotely from Portugal as part of a customer service team supporting users of a leading digital wallet and payments platform. You will assist Dutch\-speaking customers with account enquiries, transaction support, and general platform questions — delivering a fast, reliable, and professional experience in a fully remote setup. RESPONSIBILITIES * Handle inbound contacts from Dutch\-speaking customers via digital channels — resolving enquiries related to accounts, transactions, and platform features * Investigate and resolve issues accurately and within agreed timeframes * Maintain a high standard of written and verbal communication at all times * Log and update all interactions in the CRM system following internal guidelines * Escalate complex cases when necessary and follow up to ensure resolution * Contribute to team KPIs around quality, productivity, and customer satisfaction REQUIREMENTS * C2 level of Dutch and B2\+ level of English — written and spoken * Currently based in Portugal mainland (mandatory — no relocation package available for this role) * Strong written communication skills — comfortable handling digital\-first customer interactions * Detail\-oriented and reliable, able to work independently in a remote environment * Previous experience in customer service or fintech support is a plus * Eligible to work in Portugal (EU ID, residence permit, or valid work visa) SCHEDULE * Monday to Friday — 08:00 to 17:00 * Days off: Saturday and Sunday WHAT WE OFFER * Full\-time remote contract (6 months, renewable) — work from anywhere in Portugal mainland * Meal allowance: 7\.63€ per working day * Welcome bonus paid monthly during the first year of employment * Health insurance from day one * Referral programme — earn up to €2,000 per successful referral * Clear career progression within a multicultural and growing team
João Santos
Indeed · HR
João Santos
Indeed · HR
