Summary: Join an international team supporting a leading healthcare project within diabetes medical devices, providing high-quality customer support and solutions. Highlights: 1. Opportunity to work in a meaningful environment 2. Continuous learning opportunities and career growth potential 3. Work in an international and multicultural environment **Job Title:** Customer Service Representative – Dutch \& English (C1\) **Project:** Diabetes Medical Devices **Location:** Porto, Portugal (Hybrid Model) **About the Role:** We are currently looking for customer\-focused and solution\-driven professionals to join an international team supporting a leading project in the healthcare sector, specifically within diabetes medical devices. This is an excellent opportunity to work in a meaningful environment where your contribution directly impacts users who rely on these devices in their daily lives. As a Customer Service Representative, you will act as the first point of contact for customers, providing support, guidance, and solutions while ensuring a high\-quality customer experience. You will work in a multicultural environment with continuous learning opportunities and career growth potential. **Key Responsibilities:** * Provide high\-quality customer support via phone, email, and chat channels * Assist customers with inquiries related to diabetes medical devices, including basic troubleshooting * Handle and resolve customer complaints in a professional and timely manner * Accurately document interactions and update internal systems * Follow up on ongoing cases to ensure full resolution * Maintain a customer\-first mindset, ensuring empathy and clarity in all communications * Collaborate with internal teams when necessary to resolve more complex cases **Profile \& Requirements:** * Fluent in **Dutch (C2\)** * Strong command of **English (minimum C1\)** * Previous experience in customer service is a plus (not mandatory) * Excellent communication and active listening skills * Problem\-solving mindset with attention to detail * Ability to work under pressure and manage multiple tasks * Comfortable using digital tools and platforms * Availability for rotating shifts in a 24/7 environment * Willingness to occasionally work night shifts **What We Offer:** * Salary package x 14 months * Monthly allowance: €150 (11 months) * Welcome bonus: €1500 (Dutch market) * Meal allowance € 160 month * Hybrid working model (on\-site \+ remote) * Paid training and continuous development * Opportunity to work in an international and multicultural environment * Career progression opportunities within the company **Recruitment Process:** * Initial screening and candidate presentation * Profile validation * Completion of the Harver assessment * Final interview and offer
João Santos
Indeed · HR
João Santos
Indeed · HR
